[Remote] Call Center Agent, BAR

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a call center agent role supporting the Bureau of Automotive Repair (BAR) program. The role involves providing information and assistance regarding air quality programs and scheduling consumer appointments.ResponsibilitiesProvide information on various Air Quality Programs, including Smog Check Referee, Parts Locator Service, and the Enhanced Fleet Modernization ProgramMaintain current knowledge of all air quality programs to ensure accurate consumer communicationTriage inbound calls and schedule consumer appointments based on needsAssist consumers in determining program eligibilityVerify and enter data into the web-scheduler databasePlace outbound calls to remind consumers of appointmentsEnter consumer application data into the program database and assist with application completionSkillsAbility to receive, screen, and schedule consumer appointments by phoneAbility to assess consumer eligibility using screening methodsGood judgment and effectiveness in collaborating with a technical teamProficiency with database software and office equipmentQuick learner willing to seek assistance when neededKnowledge of air quality program structuresKnowledge of current customer service principles and practicesBenefitsCompetitive compensation, generous paid time off, and holidaysMedical, dental, and vision plans; Flexible Spending Accounts and Health Savings AccountsEmployee Assistance Program and wellness offeringsCalPERS retirement program and optional 403(b) and 457 retirement plansTuition reimbursementPublic Service Loan Forgiveness certified employerCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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