Remote Call Center Agent
About the position
The Remote Call Center Agent position at ACD Connect is a part-time role that involves handling incoming customer calls, addressing inquiries, managing complaints, and assisting with online donations. This role is primarily work-from-home and has the potential to transition into a full-time position for suitable candidates.
Responsibilities
Ā Answer incoming calls and respond to customer emails
,
Ā Maintain a friendly and professional tone on all calls and interactions with customers
,
Ā Manage and resolve customer complaints
,
Ā Input customer donations into the computer system
,
Ā Identify and escalate issues to supervisors
,
Ā Provide client service information to customers
,
Ā Research required information using available resources
,
Ā Research, identify, and resolve customer complaints/issues using applicable software
,
Ā Route calls to appropriate resources
,
Ā Document all call information according to standard operating procedures
,
Ā Recognize, document, and alert the management team of trends in customer calls
,
Ā Follow up on customer calls where necessary
Requirements
Ā Bilingual strongly preferred
,
Ā Excellent interpersonal skills and the ability to organize simultaneous tasks
,
Ā Must be able to type a minimum of 30 WPM
,
Ā Proven ability to work as a member of a team
,
Ā Windows PC required (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
,
Ā Windows 10 or newer
,
Ā 16GB of RAM on your PC
,
Ā Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
,
Ā Private work at home environment free from interruption and distraction
,
Ā USB Headset
Nice-to-haves
Benefits
Ā Personal Accident Insurance
,
Ā Retirement plan with employer matching after 6 months of continued employment
,
Ā Cell phone and Internet stipends paid monthly
Apply Now
The Remote Call Center Agent position at ACD Connect is a part-time role that involves handling incoming customer calls, addressing inquiries, managing complaints, and assisting with online donations. This role is primarily work-from-home and has the potential to transition into a full-time position for suitable candidates.
Responsibilities
Ā Answer incoming calls and respond to customer emails
,
Ā Maintain a friendly and professional tone on all calls and interactions with customers
,
Ā Manage and resolve customer complaints
,
Ā Input customer donations into the computer system
,
Ā Identify and escalate issues to supervisors
,
Ā Provide client service information to customers
,
Ā Research required information using available resources
,
Ā Research, identify, and resolve customer complaints/issues using applicable software
,
Ā Route calls to appropriate resources
,
Ā Document all call information according to standard operating procedures
,
Ā Recognize, document, and alert the management team of trends in customer calls
,
Ā Follow up on customer calls where necessary
Requirements
Ā Bilingual strongly preferred
,
Ā Excellent interpersonal skills and the ability to organize simultaneous tasks
,
Ā Must be able to type a minimum of 30 WPM
,
Ā Proven ability to work as a member of a team
,
Ā Windows PC required (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
,
Ā Windows 10 or newer
,
Ā 16GB of RAM on your PC
,
Ā Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
,
Ā Private work at home environment free from interruption and distraction
,
Ā USB Headset
Nice-to-haves
Benefits
Ā Personal Accident Insurance
,
Ā Retirement plan with employer matching after 6 months of continued employment
,
Ā Cell phone and Internet stipends paid monthly
Apply Now