[Remote] Business Travel Consultant II

Note: The job is a remote job and is open to candidates in USA. Navan is dedicated to enhancing in-person connections that propel people and businesses forward. The Business Travel Consultant II will support users' travel needs, ensuring customer satisfaction by solving issues and collaborating with internal teams to improve the traveler experience and product development.ResponsibilitiesAssist our travelers with best-in-class travel support through multiple contact channels: chats, call and emailMaintain extensive supplier, destination and system knowledgeMake quick and accurate analyses of customer needs, persona and level of urgencyProvide accurate information for hotel, flight, car and rail bookings, as requiredSupport users with self-service of the Navan platform and app where possibleRespond to customers within SLA expectations and requirementsFollow company and customer travel and expense procedures and policies in addition to global compliance proceduresProvide regular feedback to stakeholders on the progress of goals and performance of key operating processesParticipate in team meetings to stay up to date with new product launches, supplier updates, and industry changesBuild upon your travel industry knowledge to continue to set the standard for best-in-class travel supportAdhere to attendance policy and complete all assigned trainingMeet individual performance metrics in support of the organization and company business objectivesSkills5+ years managing bookings for corporate and leisure clients in a core Business Travel environment3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatoryExperience of local market supplier content and booking practices in both ARC and BSP marketsIn-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2)Full understanding of travel industry regulations, along with worldwide compliance requirementsSkilled communicator, proficient in both verbal and written English languageExperience of NDC, Low cost carriers and third party content aggregators and their booking management practices is a plusAdditional language skills (fluent speaker) outside of English is a bonus, but not a requirementCompany OverviewNavan provides travel, expense, and corporate card management to automate manual processes and drive spend visibility. It was founded in 2015, and is headquartered in Palo Alto, California, USA, with a workforce of 1001-5000 employees. Its website is https://navan.com.Company H1B SponsorshipNavan has a track record of offering H1B sponsorships, with 7 in 2026, 45 in 2025, 22 in 2024, 38 in 2023. Please note that this does not guarantee sponsorship for this specific role.