[Remote] Business Systems Analyst V

Note: The job is a remote job and is open to candidates in USA. Avalara is an AI-first company that has built an industry-leading cloud compliance platform. They are seeking a Senior Salesforce CPQ and Billing Business Systems Analyst to optimize their Salesforce platform, drive business transformation through technology, and lead cross-functional teams to enhance operational efficiency.ResponsibilitiesOwn end-to-end optimization of Salesforce CPQ & Billing workflows, driving measurable improvements in automation, accuracy, and sales cycle efficiencyTranslate complex business models (pricing, bundling, subscription, amendments, renewals) into scalable CPQ architectureLead requirements definition with Sales, Finance, RevOps, Marketing, and Engineering to ensure alignment to measurable business outcomesDesign and deliver declarative and configuration-based solutions within Salesforce CPQ & Billing while ensuring system scalability and data integrityReduce technical debt and manual workarounds by identifying automation opportunities across QTC processesImprove reporting fidelity and executive visibility by enhancing Salesforce data models and dashboardsLead structured UAT with clear success criteria, measurable acceptance standards, and risk mitigation plansEvaluate and recommend platform enhancements, integrations, or architectural improvements that increase system performance and user experienceEnsure changes account for downstream system impacts across ERP, billing, provisioning, and analytics ecosystemsProduce high-quality documentation that improves long-term maintainability and system clarityRaise quality standards in user story creation, acceptance criteria, and solution validationDemonstrates expert-level understanding of Quote-to-Cash processes, including pricing, quoting, subscriptions, renewals, amendments, billing, and revenue operationsConsistently identifies opportunities to simplify complex processes while improving scalability and user experienceUses data-driven decision making to drive measurable business improvementsAnticipates downstream system and operational impacts before proposing solutionsInfluences senior stakeholders through structured problem solving, business acumen, and effective communicationEstablishes scalable governance practices that support long-term growthProactively identifies operational risks, technical debt, and process bottlenecks and drives resolutionRaises organizational standards for requirements definition, testing, solution design, and operational excellenceDemonstrates ownership and accountability for business outcomes beyond project deliveryIdentifies high-impact AI opportunities across CPQ, pricing, approvals, renewals, billing, forecasting, and revenue operationsLeverage AI/ML capabilities (e.g., Salesforce Einstein, predictive analytics, and GenAI) to enhance pricing recommendations, quote accuracy, and anomaly detection across CPQ workflowsDesigns AI-enabled workflows that reduce manual effort while maintaining appropriate controls and oversightPartners effectively with Data Engineering, Analytics, and Product teams to operationalize AI-driven insightsEvaluates AI initiatives using measurable business outcomes such as cycle time reduction, forecasting accuracy, productivity improvements, and revenue impactEnsures AI solutions are supported by high-quality data and strong governance practicesEstablishes validation and monitoring approaches that maintain trust and reliability in AI-generated outputsChampions responsible AI adoption while balancing innovation, compliance, auditability, and business valueContinuously evaluates emerging AI technologies and identifies opportunities to create competitive advantageSkillsBachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, Finance, or a related field7+ years of experience as a Business Systems Analyst, Salesforce Consultant, Product Analyst, or similar role supporting Quote-to-Cash processes5+ years of hands-on experience supporting Salesforce CPQ and/or Salesforce Billing implementationsDeep understanding of end-to-end Quote-to-Cash business processes including pricing, quoting, subscriptions, amendments, renewals, invoicing, and revenue operationsProven experience translating complex business requirements into scalable Salesforce solutions using configuration-first approachesStrong expertise in business analysis, process design, requirements management, testing, and stakeholder engagementExperience working in cross-functional environments involving Sales, Finance, Revenue Operations, Product, and Engineering teamsDemonstrated success delivering measurable operational improvements through process optimization and automationStrong analytical, problem-solving, communication, and facilitation skillsExperience supporting enterprise-scale Salesforce environments with complex integrations and business processesMaster's degree in Business Administration, Information Systems, Engineering, or a related fieldSalesforce CPQ Specialist CertificationSalesforce Administrator CertificationSalesforce Business Analyst CertificationBenefitsA great compensation packagePaid time offPaid parental leaveBonusesPrivate medical insuranceLife insuranceDisability insurance8 employee-run resource groups, each with senior leadership and exec sponsorshipCompany OverviewAvalara is a cloud-based platform that provides tax compliance software and automated solutions. It was founded in 2004, and is headquartered in Seattle, Washington, USA, with a workforce of 5001-10000 employees. Its website is http://www.avalara.com.Company H1B SponsorshipAvalara has a track record of offering H1B sponsorships, with 4 in 2026, 26 in 2025, 33 in 2024, 35 in 2023, 37 in 2022, 39 in 2021, 26 in 2020. Please note that this does not guarantee sponsorship for this specific role.