[Remote] Business Systems Analyst – Order to Cash (OTC)

Note: The job is a remote job and is open to candidates in USA. Ocean Spray Cranberries is a farmer-owned co-op known for its iconic cranberry products. They are seeking a Business Systems Analyst – Order to Cash (OTC) to analyze and improve business processes, focusing on the Supply Chain functions related to Order-to-Cash processes while collaborating with IT teams to implement solutions and enhance organizational efficiency.ResponsibilitiesCollaborate with business stakeholders, product owners, SAP development and integration teams, data governance, and subject matter experts to gather requirements, design and deliver implementations and enhancements within SAP S/4HANA SD/OTCWork with the business and product partners from cross-functional initiatives to support the business processes related to Order-to-Cash and identify opportunities for productivity, efficiency, and growth enabled by tech solutionsAccountable for maintaining SAP BTP integrations with different SAP S/4HANA SD/OTC processes, supporting ecosystems and overseeing, monitoring and closely working with 3rd party offshore support teams and/or Vendor support teamsDocument and diagram existing system and business processes and analyze for more efficient methodsTranslate functional business requirements into technical requirements working within an agile teamCollaborate within an agile team to perform cost-benefit and return on investment analyses for proposed enhancements and projects to aid management in making implementation decisionsCoordinate and perform use case tests, end-user reviews and post-implementation supportDeliver orientation and training to end users for new capabilities, enhancements and projects including writing documentationProvide production support, RCA and research application incidents working with developers, end-users, and the Application support teamAssist in prioritizing break/fix and enhancement requests with product managers, business leads, and Application support team to ensure delivery of prioritized requests in a timely mannerSkillsProven experience as a Functional consultant or Business Systems Analyst or similar role overseeing the design, development, and implementation of software and solutionsFunctional and Technical knowledge of SAP S/4HANA SD/OTC requiredUnderstanding of Order-to-Cash business processes including order management, pricing, billing, shipping and customer invoicingProficiency in business process modeling and documentation toolsKnowledge of software development lifecycle (SDLC), Agile and project management methodologiesStrong analytical and problem-solving skillsExcellent written and oral communication skillsExcellent listening and interpersonal skillsAbility to communicate ideas in both technical and user-friendly languageAbility to take ownership of issues through resolution, including coordination, follow-up, communication, and documentation across cross-functional teamsDemonstrated ability to manage multiple priorities in a fast-paced support and project environmentAbility to work independently while escalating risks and issues appropriatelyEagerness and willingness to learn new concepts, technologies, processes, and business capabilities3+ years of functional SAP experience in SAP S/4HANA SD/OTC, ideally in a CPG/Manufacturing businessUnderstanding of Advanced intercompany Sales processes, Rebate and Settlement management, and Available-to-Promise (ATP/aATP) capabilities preferredExperience supporting SAP IDoc-based integrations, including monitoring, reprocessing, and issue resolution a plusKnowledge of APIs and other integration methodologiesEnhancement & production management experienceExperience working in a team-oriented, collaborative environmentBenefitsComplete insurance package on Day-1 that includes a plethora of health and wellness programsHealth, Dental and Vision insuranceHealth savings accountFlexible spending accountLife and accident insuranceEmployee assistance programTelehealth services1:1 health coachingSupportive benefits for all the stages of your life401(k) with up to 6% Company matching; additional potential discretionary match at year-endShort-Term Incentive/Performance bonusesFlexible scheduling optionsVacation pay, up to three weeks of time (pro-rated for your first year of employment)Holiday pay for 12 holidaysCareer development and growth opportunitiesTuition/Education assistance programsAccess to LinkedIn LearningScholarship programs for children of employeesParental leaveBright Horizons Family Solutions – Back-up care, tutoring, etc.Adoption assistanceBereavement leaveUp to $300 fitness reimbursementUp to $300 massage reimbursementEmployee appreciation eventsEmployee discountsCharitable givingCompany OverviewOcean Spray is a vibrant agricultural cooperative owned by more than 700 cranberry farmers in the United States, Canada and Chile who have helped preserve the family farming way of life for generations. It was founded in 1930, and is headquartered in Middleboro, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.oceanspray.com/.Company H1B SponsorshipOcean Spray Cranberries has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 2 in 2023, 4 in 2022, 4 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.