[Remote] Business Process Redesign Senior Consultant, Underwriting Operations

Note: The job is a remote job and is open to candidates in USA. CNA Insurance is dedicated to fostering a supportive culture where employees can thrive. The Business Process Redesign Senior Consultant is responsible for leading process and project support to enhance business initiatives through policy assessment, compliance, and continuous improvement efforts.ResponsibilitiesLeads the development and compliance of policies and procedures for the business to ensure consistent implementation and improve efficiency, cost-effectiveness and/or internal and external customer service. Understands the business needs and consults and partners with business leaders in planning projects and programsProvides complex analysis and decision support to business to deliver on key business priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and makes recommendations to management to drive continuous improvementResponsible for defining process performance measures, determines data availability, advises operational reporting group of required measures, and develops methods and tools to track process performanceDevelops and leads process-related training programs including creating workflow, job aids, training materials and presentations related to internal and external learning opportunities. Evaluates alternatives and external trainingResponsible for building and maintaining centralized processing documentation. Evaluates and approves content for reference library. Maintains inventory of business process methodologies and approach. Documents business processes by applying and promoting process modeling best practicesActs as business project manager for large process improvement projects including assisting IT with setting requirements, participating in user acceptance testing and documenting processesWorks with business partners across organization to improve how operational metrics are gathered, stored and analyzed. Prepares operations, finance and statistical reports using relevant internal and external dataSkillsKnowledge of the insurance industry as well as understanding of the company's products, services, goals and objectivesExcellent analytical, organizational and planning skillsProven business process modeling and analysis skillsProficiency to facilitate meetings of high complexityIn-depth knowledge of project management principlesExpert knowledge of change management principles and methodsStrong communication, interpersonal and presentation skills both verbal and writtenAbility to work on multiple projects concurrently with little or no direction to drive project and program initiativesBachelor's degree in a related discipline or equivalentTypically a minimum of seven years of related work experienceP&C Insurance experience requiredBenefitsCNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.For a detailed look at CNA’s benefits, please visit cnabenefits.com.CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] OverviewCNA is one of the largest U.S. commercial property and casualty insurance companies. It was founded in 1897, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is http://www.cna.com.