[Remote] Business Process and Research Analyst

Note: The job is a remote job and is open to candidates in USA. Concorde, Inc is a service-oriented, tech-enabled compliance administration organization focused on delivering operational excellence. They are seeking a Business Process and Research Analyst to support business development and enhance internal processes for scalable growth by conducting research, process analysis, and competitive assessments.ResponsibilitiesPartner with Business Development, Operations, IT, Finance, and other stakeholders to understand business needs, define problem statements, and frame opportunities for process improvement and service enablementConduct structured research and current-state assessments using stakeholder interviews, documentation reviews, workflow observation, and targeted analysisDocument current-state and future-state workflows, including handoffs, dependencies, decision points, and operational impacts, in alignment with organizational standardsIdentify inefficiencies, gaps, risks, and improvement opportunities within existing processes that impact service delivery, scalability, or client experienceDevelop clear, concise analysis summaries and recommendation packages that support leadership decision‑making and prioritizationTranslate research findings into well‑defined requirements, process artifacts, and supporting documentation that enable implementation planningFacilitate discovery sessions, working sessions, and cross‑functional discussions to validate findings and align on proposed solutionsCollaborate with technical and operational teams to ensure alignment between business intent, solution design, and implementation feasibilitySupport testing, validation, and readiness activities to confirm that implemented changes meet documented business requirementsProduce and maintain documentation such as process narratives, SOP updates, guidance materials, and adoption support artifacts as neededMonitor post‑implementation outcomes through feedback and available metrics, and recommend iterative refinements to improve effectiveness and adoptionConduct market and industry research to support evaluation of new business development opportunities, including prospective clients, niche markets, and service expansion initiativesPerform preliminary competitive analysis to assess market positioning, service alignment, and potential differentiation relative to existing and emerging competitorsAnalyze external requirements, submission processes, operational expectations, and data exchange considerations associated with prospective clients or third-party partnersDevelop structured research summaries, comparison analyses, and recommendation briefs for internal review and leadership considerationSupport assessment of 'best fit' opportunities by evaluating alignment between external needs, internal capabilities, operational readiness, and scalability considerationsCollaborate with BizDev leadership and operational stakeholders to clarify assumptions, risks, dependencies, and feasibility related to new service offerings or client-specific solutionsTranslate research findings and external insights into well-defined requirements, process artifacts, and decision-support documentationFacilitate working sessions to validate findings, align on recommendations, and refine proposed approaches prior to leadership reviewCoordinate with technical and operational teams to ensure external opportunity assessments are grounded in implementation feasibility and operational realitySupport testing, validation, and readiness activities when new services or workflows move toward executionMonitor post-implementation outcomes and feedback to inform iterative improvements and future opportunity evaluationsSkillsDemonstrated experience performing business process analysis, requirements elicitation, and workflow evaluation in operational or service‑oriented environmentsStrong ability to translate complex or ambiguous problems into structured documentation and clearly articulated recommendationsProven capability in structured problem solving, critical thinking, and evidence‑based analysisExperience facilitating stakeholder discussions and building productive working relationships across multiple business functionsFamiliarity with process mapping and workflow modeling practices (e.g., BPMN‑style mapping or equivalent)Experience producing business‑ready documentation such as process maps, SOPs, requirement narratives, and analysis summariesHigh attention to detail, organization, and follow‑through across concurrent initiativesComfort operating in evolving environments where priorities and scope may shift as insights are developedCommitment to continuous learning and professional development within business analysis and process improvement disciplinesDemonstrable experience aligned to Process Analysis and Workflow Design, such as: Process reengineering or optimization initiatives, SOP standardization across teams or functions, Workflow design to support service expansion or operational scalabilityMust reside within the domestic United StatesMust not require employment sponsorship or work authorizationMust be able to work on an Eastern Standard Time (EST) scheduleMust be able to pass a pre‑employment drug screening and background checkBenefitsFull‑TimeFully Remote (U.S. only – location restrictions apply)Schedule: Eastern Standard Time (EST)A collaborative, mission‑driven environment focused on operational excellence and thoughtful growth.Opportunities to work across business segments and contribute to high‑impact initiatives that shape service development.Exposure to complex, real‑world operational challenges with visibility into leadership decision‑making.A culture that values clarity, accountability, professional integrity, and constructive feedback.Support for professional growth, mentorship, and skill development.An environment that encourages curiosity, initiative, and continuous improvement.Company OverviewSince 1983, Concorde has established itself as an industry leader in all facets of Employment Screening and Health Services including: Drug and Alcohol Testing, Background Screening and Occupational Health Services. It was founded in 1983, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.concorde2000.com.