[Remote] Business Operations Transformation & AI Principal - Remote

Note: The job is a remote job and is open to candidates in USA. Experian is a global data and technology company, powering opportunities for people and businesses around the world. The role involves transforming the Operations team by implementing automation and AI strategies to improve efficiency and reduce manual processes.ResponsibilitiesDefine and lead the automation and AI strategy for OperationsEstablish a roadmap that reduces implementation times and improves efficiencyServe as the senior leader for automation and AI within Operations, representing needs with enterprise technology and vendor partnersBuild and manage automation and AI capabilities (RPA, chatbots, agentic AI) where relevantPromote a prioritized pipeline of automation/AI use cases with measurable impactOperationalize standards, best practices, and governance for automation and AI solutionsPartner with Operations leadership to identify pain pointsInfluence enterprise and tool governance decisions to ensure Operations needs are metOversee training, communication, and change management for AI/automation adoptionChampion user enablement and citizen developmentBuild awareness of automation successes and foster a culture of innovationManage process orchestration inventory & maps and measure process effectiveness to standardize approach and inform automation pipelineDefine and track goals, including implementation time reduction, manual toil eliminated, user adoption, and financial impactReport progress and Return on investment to Operations and Auto leadershipSkillsProven ability to translate complex, cross-functional programs into scalable, measurable outcomes3+ years of experience in automation and AI technologies such as Robotic Process Automation (RPA), intelligent document processing, conversational AI, agentic AI, and generative AI applications3+ years of experience streamlining and automating sales processes (opportunity management, client vetting, pricing, contracts, compliance, client onboarding) using CRM and other integrated toolsPeople leadership, with the ability to inspire, mentor, and align teams around innovation and executionExperience improving operational efficiency, reducing manual toil, and enhancing the employee and patient experience through automationCorporate execution focus — expertise in navigating matrixed organizations, building consensus, and driving measurable outcomes in a large enterprise environmentA talent for simplifying technical concepts and fostering understanding across both business and technical team membersBachelor's degree in Computer Science, Engineering, Operations Management, or a related field requiredPost-Graduate education or formal training / certification in Artificial Intelligence, Machine Learning, or Data ScienceExperience applying AI principles in real-world enterprise environments, with measurable outcomes tied to operational efficiency and cost reductionLed enterprise-wide automation programs that reduced operational costs and improved process efficiencyDelivered AI-driven solutions (e.g., predictive analytics, intelligent chatbots) that enhanced customer and employee experienceManaged cross-functional teams to implement automation pipelinesEstablished governance frameworks for AI/automation adoption ensuring compliance and scalabilityNegotiated with technology vendors and partners to integrate advanced AI capabilities into core operationsChampioned change management programs to drive cultural adoption of automation and AIDesigned and implemented KPIs to measure automation impact on productivity and Return on investmentExperience using RPA and AI tools to streamline workflows and eliminate manual tasksExperience building automation centers of excellence and encouraging citizen developmentBenefitsGreat compensation package and bonus planCore benefits including full medical, dental, vision, and matching 401KFully remote environmentFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysCompany OverviewExperian is a data analytics and consumer credit reporting company. It was founded in 1980, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is http://www.experianplc.com.Company H1B SponsorshipExperian has a track record of offering H1B sponsorships, with 1 in 2026, 8 in 2025, 18 in 2024, 9 in 2023, 16 in 2022, 19 in 2021, 23 in 2020. Please note that this does not guarantee sponsorship for this specific role.