[Remote] Business Operations Manager

Note: The job is a remote job and is open to candidates in USA. Southend Pharmacy is seeking a highly organized and proactive Business Operations Manager to oversee cross-functional initiatives and operational processes. The role involves managing project execution, vendor relationships, and ensuring efficient implementation of new products and services.ResponsibilitiesOwn and maintain project management systems, including ClickUp and related operational toolsDevelop project plans, timelines, deliverables, and ownership assignmentsMonitor project progress and ensure deadlines are metImplement robust follow-up mechanisms to track tasks, dependencies, and deliverablesIdentify and proactively resolve project risks, bottlenecks, and operational challengesProvide regular project status updates to leadershipEnsure all projects contain clear owners, deadlines, documentation, and success criteriaServe as the primary operational liaison between departmentsFacilitate communication and alignment across Customer Service, Marketing, Finance, Development, Provider Operations, and Pharmacy PartnersCoordinate meetings, agendas, action items, and follow-up activitiesResolve operational conflicts and ensure timely decision-makingSupport leadership in driving organizational priorities and initiativesDefine, maintain, and enforce launch processes for all new products, services, and operational initiativesCoordinate launch readiness activities across all departmentsManage implementation timelines and launch checklistsEnsure operational, customer support, provider, pharmacy, and marketing teams are prepared before launchMonitor post-launch performance and address operational issuesServe as the primary operational point of contact for external implementation partners and vendorsAnalyze existing workflows and identify opportunities for efficiency improvementsDevelop, maintain, and update Standard Operating Procedures (SOPs)Create process documentation, training materials, and operational playbooksEstablish best practices and quality assurance standards across departmentsEnsure consistency and scalability of operational processesManage relationships with operational vendors and software providersReview and coordinate software purchase requestsMaintain a centralized inventory of software licenses and subscriptionsTrack vendor invoices, contracts, renewals, and payment requestsCoordinate with Finance to ensure timely processing of approved expensesTrack key operational metrics and performance indicatorsMaintain reporting dashboards and status summaries for leadershipMonitor project execution, launch performance, and operational efficiencyCoordinate collection and reporting of department-level metricsProvide recommendations for process improvements based on operational dataEnsure operational processes follow internal policies and compliance requirementsConduct quality assurance reviews for implemented projects and initiativesCollaborate with leadership and stakeholders to maintain operational excellenceSupport audits, reviews, and process validation activities when necessaryCoordinate team calendars and operational meetingsMaintain organized project files, shared drives, and documentation repositoriesEstablish consistent naming conventions and documentation standardsEnsure operational information remains accurate and accessibleSkills3+ years of experience in Operations, Project Management, Program Management, Business Operations, or related fieldsDemonstrated experience managing cross-functional projects and initiativesStrong project management and organizational skillsExperience developing and documenting business processes and SOPsExceptional written and verbal communication skillsStrong analytical and problem-solving abilitiesAbility to manage multiple priorities simultaneouslyHigh attention to detail and follow-throughAdvanced experience with ClickUp or similar project management platformsExperience with Jotform, Slack, Google Workspace, or similar toolsExperience managing operational dashboards and reportingStrong proficiency with spreadsheets and workflow documentation toolsExperience in healthcare, telehealth, pharmacy, e-commerce, or regulated industriesExperience working with software development teams and technology vendorsFamiliarity with WooCommerce, operational integrations, and workflow automationExperience supporting high-growth organizations and scaling operationsCompany OverviewSouthend Pharmacy is a 503A compounding pharmacy supporting patient-centered care through compounded formulations and thoughtful collaboration with healthcare providers. It was founded in 2011, and is headquartered in Houston, Texas, US, with a workforce of 201-500 employees. Its website is https://southendpharmacystore.com.