[Remote] Business Line Program Administrator

Note: The job is a remote job and is open to candidates in USA. Wilson Elser is a national law firm with over 1,400 attorneys across 46 offices, recognized among the top 100 law firms in the country. They are seeking a Business Line Program Administrator to support client program operations by providing analytical insights, training, and oversight to ensure effective management of key processes and data.ResponsibilitiesReview and analyze information from internal and external systems to provide actionable insights and recommendationsCollaborate closely with program leads to ensure seamless day-to day business operations and support program successCreate and maintain a comprehensive knowledge bank to empower team members and streamline business processesIdentify program gaps and recommend impactful solutions to maintain compliance with client and firm guidelinesAnalyze and report on key performance metrics and case deadlines across a high volume of files, keeping internal and client-facing systems up to dateAnalyze program data and provide stakeholders with updates on a regular basisDevelop and distribute program documents, reports, and presentations to drive understanding and collaborationServe as a point of contact for the client, claims professionals, and attorneys addressing issues and ensuring smooth workflows and deadlines are metManage compliance with program related requests and maintain adherence to established protocolsSkillsA minimum of 3 years of civil litigation experience in a law firm or with an insurance company is preferred, showcasing your ability to navigate complex legal processesA bachelor's degree or equivalent required. Experience or knowledge in project management or process improvement is a strong advantageExceptional leadership, time management and organization skills to inspire teams and streamline operationsProficiency in document management systems and Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) is essentialStrong written and oral communication skills to engage effectively with diverse stakeholdersDemonstrated ability to analyze complex situations, identify root causes, propose actionable solutions, and implement improvements with measurable resultsProven ability to manage multiple priorities, balance competing demands, and consistently meet deadlines in a dynamic environmentFlexibility to work both independently and collaboratively as part of a teamAbility to excel in a fast-paced environment while maintaining focus, efficiency, and attention to detailA holistic approach to problem-solving, combining big picture thinking with meticulous attention to detail to achieve strategic goalsAdvanced Excel capabilities, such as working with pivot tables, large data sets, and complex functions, are highly preferredBenefitsOutstanding benefits package, including 401k match and generous PTO planAmple opportunities for professional development and advancementAccess to corporate discount plans and other benefitsCompany OverviewWilson Elser is the preeminent defense litigation firm in the United States. It was founded in 1978, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.wilsonelser.com.