[Remote] Business Intelligence Analyst

Note: The job is a remote job and is open to candidates in USA. Prodapt is the largest specialized player in the Connectedness industry, providing consulting and managed services for telecom and tech enterprises. The Business Intelligence Analyst will perform data analysis, leverage predictive analytics, and build machine learning models to generate actionable insights for customer behavior and operational trends.ResponsibilitiesPerform exploratory data analysis and provide various insights into customer data using domain knowledge that would bring more value to the businessLeverage predictive analytics and AI/ML techniques to generate actionable insights for customer behavior, operational trends, and churn managementStudy key data from the customer, inventory, network and trouble management systems and provide recommendations on the solutions that can be built out of the provided datasetBuild data ingesting pipelines and maintain them in big data ecosystemsCorrelate analysis with real-time data from the customer database using churn dataDesign, build, test, and tune machine learning models using Python and other tools, focusing on accuracy and ensuring that intelligence is consistent with defined needsCreate solutions by comparing various Machine Learning algorithms that would best fit for the customer churn and use casesBuild the Machine Learning models in tools such as RapidMiner application to predict customer churn using Python scriptsUse algorithmic and logical approach to determine initial set of potential ML models based on the data and results generatedMaintain and suggest tools and technologies for increased productivityBuild and update business intelligence reports, databases, and dashboards to provide users with detailed intelligenceArchitect end-to-end Machine Learning Model Deployment and Data Versioning pipeline in a production environment to identify data patterns and trendsParticipate in model and algorithm deployment into production, which needs a separate pipeline built with support for monitoring and alertingAlign code branches to be managed with the latest algorithms to be used for customer churn predictabilityAssure adherence to business intelligence standards, methodologies, and practiceMaintain the project codes/ model versions using GIT/SVN version controlling toolsDocument all the project details and activities in the organization’s Confluence pagesDevelop technical design documentation to ensure the accurate development of reporting solutionsCreate status reports on a weekly and monthly basis with an accurate assessment of the deliverablesWork with the team on the various AI/ML technologies, and business intelligence systems and tools, perform tests, and work with project managers and team on project deliverablesAttend project meetings and work on ad hoc project report requestsTriage requirement gathering, identify business value for scenarios by working with product owners, and optimize data-driven decision makingUtilize statistical concepts/methodologies to correlate inventory, network statistics, and trouble management systemsExplore and integrate AI/ML and GenAI frameworks to enhance customer communications and operational insights, including IVR call analytics and AI-driven outage intelligence across digital and self-service channelsTelecommuting and working from home permitted from anywhere in the U.STravel and relocation possible to unanticipated client locations throughout the U.SDomestic travel required approximately 10% of the time to various client sitesSkillsBachelor's degree or foreign equivalent in Computer Science, Data Sciences, or Information Systems and 3 years of experience in the job offered or 3 years of experience in the related occupations of Lead Engineer, Software Engineer, Application Developer, or equivalentPrior experience must include 3 years of experience with GenAI Technologies such as LLMs, Prompt Design, Prompt Engineering, LangChain, Hugging Face3 years with AI/ML Technologies such as Scikit-learn, TensorFlow, PyTorch, Keras, Pandas, NumPy, Spark ML, NLTK, H2O, AutoML, RapidMiner, Rasa, cuDNN3 years of experience with Statistical Modelling & ML Algorithms such as Regression, Time Series Analysis, Random Forests, Gradient Boosting, K-Means, KNN, Neural Networks3 years of experience with Model Evaluation & Testing such as Accuracy, Precision, Recall, Cross-Validation, A/B Testing, Hypothesis Testing3 years of experience with MLOps & Deployment such as Docker, Kubernetes (AKS), CI/CD, Model Monitoring, Data Versioning3 years of experience with API & Backend Development such as REST APIs, FastAPI, Uvicorn3 years of experience with Data Engineering & Orchestration such as Apache Airflow, Kafka, Flume, Hadoop, Drill3 years with Data Visualization & BI Tools such as Matplotlib, Seaborn, Grafana, Power BI, Tableau, Superset3 years with Databases & Data Warehouses such as Snowflake, PostgreSQL, Oracle, MySQL, HBase, Hive, SQL3 years with Cloud Technologies such as Azure (OpenAI, AI Search, ML), AWS (S3, Athena), GCP (Dialog flow, Data Studio)3 years with DevOps & Collaboration Tools such as Git, Jira, Confluence, Azure DevOps3 years with Operating Systems such as Windows, LinuxTravel and relocation possible to unanticipated client locations throughout the U.SDomestic travel required approximately 10% of the time to various client sitesBenefitsTelecommuting and working from home permitted from anywhere in the U.S.Travel and relocation possible to unanticipated client locations throughout the U.S.Domestic travel required approximately 10% of the time to various client sites.Company OverviewProdapt is the largest specialized player in the Connectedness industry. It was founded in 1999, and is headquartered in Chennai, Tamil Nadu, IND, with a workforce of 5001-10000 employees. Its website is http://www.prodapt.com.Company H1B SponsorshipProdapt has a track record of offering H1B sponsorships, with 1 in 2026, 90 in 2025, 113 in 2024, 32 in 2023, 47 in 2022, 32 in 2021, 73 in 2020. Please note that this does not guarantee sponsorship for this specific role.