[Remote] Business Development & Account Manager \- A2P SMS Wholesale

Note: The job is a remote job and is open to candidates in USA. Beem is a Pan-African startup aiming to empower enterprises across Africa through technology. The Business Development & Account Manager will manage international wholesale partners, driving growth and maintaining relationships to meet business needs.ResponsibilitiesIdentify, develop, and secure new business opportunities within the international A2P SMS wholesale marketBuild and maintain strategic relationships with SMS aggregators (preferably Tier 1), international telecom carriers, CPaaS providers, and other messaging partnersDevelop and execute regional growth strategies that increase traffic volumes, revenue, and market presencePrepare commercial proposals, lead rate negotiations, and manage contract discussions with prospective and existing partnersMonitor market trends, competitor activity, pricing movements, and emerging opportunities to support business growthLead commercial discussions and negotiations to establish mutually beneficial agreementsManage and grow a portfolio of strategic international accounts across the assigned regionServe as the primary commercial point of contact for assigned customers and partnersIdentify opportunities to increase revenue through account expansion, route optimization, traffic growth, and new service offerings (upselling)Conduct regular business reviews with partners to strengthen relationships and align on growth opportunitiesMaintain strong partner engagement through proactive communication and relationship management, sustaining high customer satisfaction and retentionMonitor account performance, traffic volumes, delivery quality, pricing competitiveness, and profitability across assigned accountsDiscuss routing quality, delivery performance, and pricing structures directly with customers and suppliersReview traffic trends and commercial performance data to identify growth opportunities, operational risks, and optimization initiativesCollaborate closely with Routing, Technical Support, Finance, and Product teams to resolve partner issues and improve service performanceSupport route onboarding, traffic migrations, commercial launches, and partner integrations where requiredHandle commercial escalations and manage operational risks that may impact customer experience, revenue, or partner relationshipsMaintain accurate account plans, opportunity pipelines, sales trackers, and partner recordsPrepare regular commercial updates, forecasts, and performance reports for managementProvide market intelligence and partner feedback to support strategic decision-making and product developmentTrack progress against revenue targets, growth objectives, and account performance KPIsSkillsMinimum 3–5 years of experience within the wholesale telecommunications industry, specifically focused on A2P SMSProven experience in business development, account management, partnership management, or wholesale sales, with demonstrated success delivering measurable revenue growthCurrently working, or recently worked, for an SMS aggregator, CPaaS provider, telecom carrier, messaging hub, or MNO wholesale division, with an active portfolio of industry contactsExisting relationships with SMS aggregators (preferably Tier 1), Mobile Network Operators (MNOs), and international telecom carriersExperience negotiating commercial agreements and managing partner relationships across multiple marketsStrong understanding of the international A2P SMS wholesale market, including traffic flows, routing models, pricing structures, and commercial dynamicsFamiliarity with direct, indirect, and alternative routing models and their operational and commercial implicationsUnderstanding of messaging regulations, sender ID requirements, compliance standards, and industry best practicesBachelor's Degree in Business, Telecommunications, Information Technology, Marketing, or a related fieldFluent English (written and spoken)Knowledge of African telecommunications markets and messaging ecosystems is highly desirableAdditional European languages are considered an advantageBased in Europe, preferably within Croatia, Serbia, or neighboring marketsBenefitsCompetitive SalaryLaptopTeam events & trainingHealth Insurance SubsidyAirtime & Travel ExpensesCompany OverviewBeem is a Pan-African communications platform as a service (CPaaS) provider for SMS, USSD, Airtime, Mobile Payments & Chatbots. It was founded in 2012, and is headquartered in Dar Es Salaam, Dar es Salaam, TAN, with a workforce of 11-50 employees. Its website is https://www.beem.africa.