[Remote] Business Analyst (Remote - US)

Note: The job is a remote job and is open to candidates in USA. ICF is a rapidly growing consulting company seeking a Business Analyst to support the Department of Defense Child and Youth Programs project. The role involves collaborating with internal experts to ensure system functionality aligns with user needs, translating business requirements into actionable specifications, and providing technical support for the web-based application.ResponsibilitiesSupport all aspects of our IT delivery lifecycle including requirements, design, testing and delivery of web-based tools, though primary function will focus on requirements, design and implementationEngaging with end-users to understand business needs to develop and document requirementsDeveloping technical documents in support of the integration of multiple applications and development of new application featuresCommunicating with multiple teams to ensure requirements are clear and well understood from a functional and technical perspectiveReview, respond to, and resolve IT support and service requests submitted via emailEnsure accurate tracking and closure of support tickets and provide timely resolution of incoming support requests via phone or emailProvide technical end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisionsLogging incoming requests/work in team tools (Jira/Confluence, Smartsheet or Zendesk)Communicating with the team about the status of workSkillsBachelor's Degree1+ years of experience working on web and/or software development teams1+ years of technical/IT helpdesk experienceAbility to apply critical thinking with excellent problem solving skillsAbility to provide superior service to a variety of stakeholdersTechnical and customer service orientationExcellent verbal and written communication skillsExcellent analytical skills and understanding of IT technologiesExperience with cross-functional collaboration and excellent stakeholder communication skillsAbility to handle confidential information with tact and maturityUS Citizen or Permanent Lawful Resident (Green Card Holder)Must be able to obtain and maintain a Public TrustMUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do applyExperience in Help Desk support government portalsPrior experience working across multiple contractor/stakeholder environmentsExperience with remote support tools is a plusExcellent analytical and problem-solving skillsAbility to work independently and within one or more teams with excellent time management, organizational, and reporting skillsBenefitsFlexible work locationGenerous vacation and retirement plansComprehensive health benefitsOngoing training and development opportunitiesFriendly community with lots of social eventsParticipation in charity initiativesEmployee support programCompany OverviewICF is a global consulting and technology services provider focused on making big things possible for our clients. It was founded in 1969, and is headquartered in Fairfax, Virginia, USA, with a workforce of 5001-10000 employees. Its website is https://www.icf.com.



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