[Remote] Business Analyst (Contract)

Note: The job is a remote job and is open to candidates in USA. Sony Interactive Entertainment is a dynamic technology company behind the PlayStation brand, delivering cutting-edge hardware and network services. They are seeking a skilled Business Analyst to support the enhancement of the ServiceNow Employee Center Pro platform, focusing on translating business requirements into actionable outcomes to improve employee experience.ResponsibilitiesPartner with stakeholders across HR, IT, Facilities, Legal, and other functions to gather and document business requirementsFacilitate workshops, interviews, and surveys to understand current pain points and desired outcomesTranslate business needs into clear, concise user stories and acceptance criteriaCollaborate with UX designers, developers, and product managers to ensure solution alignmentIdentify process gaps and recommend scalable solutions within Employee Center ProSupport UAT planning and execution, ensuring requirements are met and testedMaintain documentation of business processes, requirements, and decisionsSkills3+ years of experience as a Business Analyst, preferably with ServiceNow or other enterprise platforms or equivalent experienceStrong knowledge of ServiceNow Employee Center Pro, portals, knowledge management, and case management modulesExcellent communication and stakeholder management skillsAbility to create clear documentation, process flows, and user storiesComfortable working in an Agile environmentExperience with UX principles and service design a plusServiceNow Business Analyst or Implementation certificationFamiliarity with employee experience programs and digital transformation initiativesBackground in HR, ITSM, or cross-functional digital workplace initiativesBenefitsBenefit offerings that include medical, dental, and visionCompany OverviewSony is a multinational conglomerate producing electronics, entertainment content, and gaming products, including PlayStation. It was founded in 1993, and is headquartered in San Mateo, California, USA, with a workforce of 10001+ employees. Its website is https://www.sie.com.Company H1B SponsorshipSony Interactive Entertainment has a track record of offering H1B sponsorships, with 48 in 2026, 284 in 2025, 256 in 2024, 203 in 2023, 279 in 2022, 210 in 2021, 213 in 2020. Please note that this does not guarantee sponsorship for this specific role.