[Remote] Business Analyst / App Support (Adobe Workfront & Salesforce)

Note: The job is a remote job and is open to candidates in USA. Stand8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States and internationally. They are seeking a Business Analyst / App Support to provide application support on a major enterprise transformation initiative, focusing on the Adobe Workfront platform and managing user issues within Salesforce.ResponsibilitiesServe as the primary Business Analyst / Application Support resource supporting requests managed through Salesforce Case Management, ensuring timely triage, prioritization, and resolution trackingAnalyze incoming Salesforce Cases related to Adobe Workfront functionality, integrations, and user issues; document requirements and translate into actionable solutionsAct as a liaison between business users, Workfront platform owners, and the technical team to clarify needs, define scope, and drive resolutionMonitor support queues, identify trends in case volume and issue types, and recommend process or system improvementsCollaborate with system administrators and developers to troubleshoot issues, validate root causes, and ensure effective resolutionsEnsure proper case documentation within Salesforce, including resolution notes, categorization, and knowledge base updatesCarry out acceptance testing for Workfront bug fixes prior to release to productionProvide end-user support and guidance to improve adoption and effective use of Adobe WorkfrontMaintain standard operating procedures (SOPs) for case handling, escalation, and issue resolutionWork with the product development team to gather, document, and maintain detailed business requirements, user stories, and acceptance criteria for Workfront enhancements and defect fixesEnsure alignment with governance, compliance, and change management processes across Salesforce and Workfront ecosystemSkills4 years of Business Analysis / Application Support experience supporting enterprise applicationsPrior Adobe Workfront user, administrator, or support experiencePrior experience managing or supporting Salesforce Case Management environmentsStrong requirements elicitation, documentation, and stakeholder interviewing skillsExperience creating user stories, business process flows, and acceptance criteriaDemonstrated ability to troubleshoot application issues and coordinate resolution effortsExperience supporting business users in a production environmentKnowledge of software development lifecycle (SDLC), Agile, and iterative delivery methodologiesExperience facilitating UAT, validation testing, and defect management activitiesStrong documentation skills including SOPs, training materials, and knowledge base contentExceptional communication and stakeholder management skillsAbility to balance operational support responsibilities with project-based initiativesStrong analytical, problem-solving, and organizational skillsExperience supporting workflow, approval, or product lifecycle management platformsSalesforce platform knowledge beyond Case ManagementMedia, entertainment, licensing, consumer products, or retail industry experienceExperience supporting externally facing user communities or partner ecosystemsExposure to integration support between enterprise SaaS platformsExperience working with global teams and third-party consulting partnersBenefitsMedical coverage and Health Savings Account (HSA) through AnthemDental/Vision/Various Ancillary coverages through Unum401(k) retirement savings planCompany-paid Employee Assistance Program (EAP)Discount programs through ADP WorkforceNowCompany OverviewStand8 is a global technology consulting and staffing leader that helps businesses transform and scale through tailored IT solutions. It was founded in 2009, and is headquartered in Long Beach, California, USA, with a workforce of 201-500 employees. Its website is https://www.stand8.io.