[Remote] Business Analyst

Note: The job is a remote job and is open to candidates in USA. Milestone Technologies, Inc. is seeking an experienced Senior Business Analyst with a strong background in business analysis, project management, and OCM/change management. The ideal candidate will serve as a liaison between client stakeholders and development teams, ensuring successful delivery of automated ITSM solutions along with organizational change management.ResponsibilitiesCoordinate and facilitate communication between client stakeholders and solution development teams, including geographically distributed groups both onshore and offshoreAnalyze client ITSM and CMDB challenges to help refine and optimize proposed automated solutionsDevelop persona-based organizational change management (OCM) artifacts such as communications, training materials, and job aidsConduct training sessions for end-users, service desk agents, and resolver groups to ensure smooth adoption of new technologies and processesSkills8+ years of experience as a Business AnalystProven Project Management experienceRecent Change Management/OCM ExperienceITSM/IT Service Management experienceHands-on experience with technology and process implementation or migration initiativesExcellent written and verbal communications skillsMinimum of 8 years overall experience in business analysisProven past experience in project managementExpertise in change management, organizational change, and stakeholder managementKnowledge of ITSM processes and technologiesHands-on experience with technology and process implementation or migration initiativesExperience with ServiceNow platformFamiliarity with SalesforceKnowledge or experience in AI automated solutioningBenefitsW2 ONLY - No C2C or Sponsorship100% Remote - must be somewhat local to Fremont, CAThree+ month W2 ContractWe also offer comprehensive benefits.Company OverviewMilestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe. It was founded in 1997, and is headquartered in Fremont, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.milestonepowered.com.