[Remote] Business Analyst

Note: The job is a remote job and is open to candidates in USA. Fiserv is a global leader in Fintech and payments, connecting various entities to facilitate secure transactions. The Business Analyst role involves supporting Product Managers by transforming business needs into actionable requirements, ensuring hardware readiness for launch, and collaborating with cross-functional teams to drive successful deployments.ResponsibilitiesTurn business needs into clear, actionable requirements for teamsCreate and maintain product documentation (requirements, workflows, use cases)Work closely with Product Managers, technical teams, and vendorsGather requirements and confirm vendor and hardware capabilitiesTrack vendor requirements, constraints, and timelines that may impact deliveryEvaluate vendor solutions based on performance and business fitSupport hardware launch readiness by aligning processes, systems, and teamsDocument setup, configuration, logistics, and deployment needsPartner with Operations and Hardware teams to prepare for launches and upgradesIdentify risks, gaps, and dependencies across teams and partnersSupport issue tracking, root cause analysis, and resolutionSupport testing to ensure solutions meet business needsAssist with the documentation of deployment requirements, including configuration, provisioning, logistics, certification, and support considerationsPartner with Hardware Services and Operations teams to validate readiness for device launches and upgrades, identifying risks and gapsAssist in coordinating activities for large-scale enterprise rollouts, including pilot planning, phased deployments, and issue trackingAssist with user acceptance testing (UAT), validation, and post-release reviews to ensure delivered solutions meet defined requirements and business objectivesSkills3–5 years of experience in payments or fintechUnderstanding of how payment systems workExperience working with vendors or partnersExperience supporting large projects or rolloutsExperience with tools like Jira or ConfluenceStrong problem-solving and analytical skillsAbility to translate complex ideas into clear, simple languageStrong communication and cross-team collaboration skillsExperience gathering and documenting business and technical requirementsAbility to analyze data, identify trends, and support decision-makingExperience working in Agile or fast-paced environmentsStrong attention to detail and organizational skillsAbility to manage multiple priorities and meet deadlinesExperience supporting cross-functional teams (Product, Tech, Operations)BenefitsFuel Your Life program to support physical, financial, social, and emotional well-beingPaid holidays and generous time away policiesNo-cost mental health support through Employee Assistance ProgramsLiving Proof program to recognize your peers’ extra effort with points used for rewardsEight Employee Resource Groups to foster a collaborative cultureUnparalleled professional growth with training, development, and internal mobility opportunitiesRetirement planning and discounted shares with the Employee Stock Purchase PlanCompany OverviewFiserv, Inc. It was founded in 1984, and is headquartered in Brookfield, Wisconsin, USA, with a workforce of 10001+ employees. Its website is https://www.fiserv.com/en/solutions/insights-and-optimization/systems-integration-services.html.