[Remote] Billing Technical Analyst I (Remote)

Note: The job is a remote job and is open to candidates in USA. California FAIR Plan Association is seeking a Billing Technical Analyst I to assist with the design, testing, and implementation of billing processes. This role combines technical proficiency with financial insight to ensure accurate billing and recommend improvements to the processes. Responsibilities • Assist with the design, testing and implementation of billing processes ensuring timely and accurate customer billing • Perform user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects • Document results to track and communicate outcomes. Perform follow-up rounds of testing as needed • Investigate and resolve billing system discrepancies and errors • Collaborate and communicate with other departments to ensure billing accuracy • Ensure invoices accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations • Identify and recommend opportunities for improvements to billing policies and procedures • Prepare and present analytical reports to identify trends, inefficiencies, delinquent accounts, and other relevant metrics • Monitor billing invoices and forms generation cycles and alert management of failures • Manage ad hoc customer billing and respond to customer inquiries regarding bills • Provide coverage for team members as needed • Participate in cross-training initiatives to ensure continuity of operations and minimize disruption to essential processes • Assist with user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects • Assist with preparation of analytical reports • Run Billing SQL queries Skills • Bachelor's degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent required • 1 to 3 years accounting or business analytics work experience required (Billing Technical Analyst I) • Strong analytical and problem-solving skills • Excellent oral and written communication skills • Excellent technical skills, including Understanding of Billing workflows of Duck Creek or other Proprietary billing systems • Ability to write clear documentation for billing processes, system configurations, and audit trails • Detail oriented and comprehensive documentation skills • Excellent time management skills • Advanced Excel and Word skills • Proficient with SQL • Power Query • Index Match • Nested If functions Company Overview • California FAIR Plan Association provides property insurance. It was founded in 1968, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is Apply tot his job