[Remote] Billing Support Specialist

Note: The job is a remote job and is open to candidates in USA. Jobber is a company focused on transforming the way service is delivered for small businesses. They are seeking a Billing Support Specialist to help customers navigate billing and subscription inquiries, ensuring customer retention and satisfaction through meaningful interactions and problem-solving.ResponsibilitiesRespond to billing and subscription inquiries via phone, chat, and email while maintaining strong productivity and quality standardsLead confident, value-driven conversations with customers considering cancellation or downgrade, identifying solutions that drive retention and long-term successUse a consultative approach to understand root causes and influence positive customer outcomesProactively engage escalated or at-risk customers, taking ownership of complex situations and driving resolutionPartner with cross-functional teams to share trends and insights that improve customer experience and reduce churnAdapt quickly to evolving processes, tools, and product updates in a growing environmentSkillsA track record of thriving in high-volume, customer-facing environmentsThe ability to influence outcomesStrong verbal and written communication skillsA results-driven mindsetResilience and composureStrong problem-solving abilityResilienceAdaptability in a growth environmentReliability and accountabilityConfidence with technologyBenefitsEquity rewardsAnnual stipends for health and wellnessRetirement savings matchingExtended health package with fully paid premiums for body and mindDedicated Talent Development teamAccess to coaching, learning, and leadership programsCompany OverviewJobber is cloud software that helps mobile service businesses organize their scheduling, invoicing, CRM, and team management. It was founded in 2011, and is headquartered in Edmonton, Alberta, CAN, with a workforce of 501-1000 employees. Its website is https://getjobber.com.