[Remote] Billing Support Specialist

Note: The job is a remote job and is open to candidates in USA. Grow Therapy is dedicated to enhancing mental healthcare access and quality. The Billing Support Specialist will be responsible for improving billing operations, resolving claim denials, and providing customer support to therapists and clients. Responsibilities Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy Skills You have one year of experience with insurance across multiple commercial & government payers You have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health You have experience working within Claim MD or Availty verifying benefits, reading EOB's, and are able to comprehensively explain benefits to patients You have experience working within various payer portals You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication You love problem solving; you're naturally curious, especially about health tech Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else You are successful working independently and remotely, and adapt well to changing priorities and customer needs You are comfortable meeting quantitative metrics, including the number of conversations you work on per day You thrive working at a fast-paced startup, and you are excited about contributing to our startup's growth Bonus points if bilingual (Spanish preferably) Benefits Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. Financial Wellness: 401(k) program and equity opportunities. Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. Wellness & Development: Annual stipends to put towards personal & professional growth. Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Company Overview Grow Therapy offers online therapy services that connects individuals with licensed therapists to support mental health. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is