[Remote] Billing Support Associate - US Remote

Note: The job is a remote job and is open to candidates in USA. PerfectServe is a leader in clinical communication and physician scheduling solutions, experiencing significant growth and looking for team members to support their mission. The Billing Support Associate will manage customer billing inquiries, process account updates, and resolve billing discrepancies while ensuring exceptional service experiences.ResponsibilitiesManaging customer billing inquiries with professionalism, empathy, and problem solving focusProcessing account updates, adjustments, and billing changes across multiple systems with accuracy and attention to detailResearching and resolving billing discrepancies by identifying root causes and coordinating with internal teams when neededNavigating multiple platforms and tools to review account data, verify information, and deliver timely updatesResponding to support tickets and customer questions through our communication channels in a clear, helpful mannerMaintaining organized records of customer interactions and issue resolutionsSkillsTech-savvy with the ability to learn and navigate multiple systems efficiently1+ years of customer service experience or related backgroundStrong multitasking skills and comfort working across multiple platformsAttention to detail and a mindset focused on identifying root causes and resolving issuesHighly customer service oriented and committed to creating positive experiencesHighly organized and reliable in managing tasks and deadlinesStrong written and verbal communication skills that are clear, professional, and customer friendlyDetail driven mindset with the ability to identify root causes and improve processesExperience with Microsoft Dynamics GP or NetSuiteAssociate degree or higherExperience with SaaS billing processesFamiliarity with Salesforce navigationExperience with Zendesk ticket managementBenefitsRemote first work environmentHealth, Dental, Vision, Life and Disability Insurance options available day one.401K - with match and immediately vested.17 company holidays, 2 floating holidays plus competitive paid time off policyInternal Advancement OpportunitiesCompany OverviewPerfectServe offers intelligent voice and online and mobile clinical communication solutions for the healthcare industry. It was founded in 1997, and is headquartered in Knoxville, Tennessee, USA, with a workforce of 201-500 employees. Its website is http://www.perfectserve.com/.



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