[Remote] Billing Operations Supervisor

Note: The job is a remote job and is open to candidates in USA. Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. The Billing Operations Supervisor is responsible for overseeing day-to-day services billing operations and managing a small team to ensure accurate and timely invoicing across various billing models.ResponsibilitiesManage daily services billing operations, including time & materials, fixed fee, and recurring billingActively participate in billing activities, including invoice review, adjustments, and issue resolutionSupport mid-month and month-end billing cycles to ensure timely and accurate invoice generationReview invoices, credits, and adjustments for accuracy and alignment with contractsLead and support a small team of billing specialists, including workload management and coachingHelp ensure team adherence to billing timelines and internal SLAsServe as a point of escalation for billing questions and issuesPartner with Project Managers and Operations to resolve billing discrepancies and ensure alignment with project activityMonitor time entry and approval status, following up as needed to support timely billingProvide visibility into unbilled activity and open items impacting billingAssist with monthly reviews of billed and unbilled activitySupport investigation of variances between billing data and financial reportingPartner with Finance to provide detail and context on billing-related items as neededIdentify opportunities to improve billing processes and reduce manual effortSupport PSA/ERP systems (e.g., Changepoint, Intacct) related to billing activitiesHelp ensure consistency and accuracy in billing workflows and documentationSkills5+ years of billing experience, preferably in a professional services environmentPrior experience leading or mentoring team membersStrong understanding of services billing models (time & materials, fixed fee, recurring billing)Strong attention to detail and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentExperience with PSA/ERP systems (Changepoint, Intacct, or similar)BenefitsThis position is also eligible for a bonus in accordance with the terms of the Company's plan.Health and Welfare (Medical, Dental, Vision)Accident, Critical Illness, and Hospital IndemnityEmployee Assistance Program (EAP)Life and AD&D InsuranceShort- and Long-Term Disability InsuranceFlexible Spending AccountsTransportation and Parking AccountsHealth Savings Accounts (with company contribution)Retirement Planning (401k with matching contribution)Legal BenefitsIdentity Theft ProtectionPet InsuranceWellness Program OfferingsPaid Time Off, accrued per pay period based on years of service starting at 15 days annually.8 Paid Holidays per year, including 1 floating holiday.Company OverviewNet at Work is a Business Management Solution provider for the Chemical Industry. It was founded in 1996, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.netatwork.com.