[Remote] Billing Operations Lead

Note: The job is a remote job and is open to candidates in USA. Spotify is a leading music streaming service that is seeking a Billing Operations Lead to oversee billing operations across self-serve and direct buying channels. In this role, you will manage vendor billing support teams, collaborate with Finance and Accounting, and ensure billing accuracy and compliance while enhancing the advertiser experience.ResponsibilitiesLead the day-to-day operations of global vendor billing support teams across self-serve and direct buying channelsAct as the main point of contact for billing escalations, resolving complex issues such as invoice disputes, credit adjustments, and billing setup questionsOversee the end-to-end invoicing process, from advertiser setup through to dispute resolution and invoice reissuancePartner with Finance and Accounting to design and improve billing systems, workflows, and processes that support scale and accuracyEnsure billing operations align with country-specific invoicing requirements and compliance standardsWork closely with Fraud teams to identify suspicious advertiser activity and support investigations that protect the platformMaintain clear, up-to-date documentation, process guides, and training materials for billing support teamsIdentify skill gaps within vendor teams and support onboarding and continuous learning programsReview support cases to spot trends, improve quality, and reduce recurring billing issuesIdentify operational inefficiencies and recommend improvements that enhance accuracy, reduce disputes, and improve advertiser experienceCollaborate cross-functionally with Product, Sales Systems, Finance, Legal, and other partners on billing-related changes and new product launchesSkills5+ years of experience in billing operations, revenue operations, financial operations, or a related fieldExperience working with global vendor support teams across multiple time zonesUnderstanding of billing and invoicing processes, including invoice generation, adjustments, and dispute resolutionExperience working with Finance and Accounting teams to build or improve operational processesComfortable navigating fraud detection or compliance-related workflows and partnering with relevant teamsProactive approach to identifying issues and improving processes before they scaleStrong attention to detail and care about accuracy, documentation, and complianceAbility to communicate clearly and collaborate effectively across a range of stakeholdersBenefitsEquityHealth insuranceSix-month paid parental leave401(k) retirement planMonthly meal allowance23 paid days offPaid flexible holidaysPaid sick leaveCompany OverviewSpotify is a commercial music streaming service that provides restricted digital content from a range of record labels and artists. It was founded in 2006, and is headquartered in Stockholm, Stockholms Lan, SWE, with a workforce of 5001-10000 employees. Its website is http://www.spotify.com.Company H1B SponsorshipSpotify has a track record of offering H1B sponsorships, with 15 in 2026, 140 in 2025, 117 in 2024, 169 in 2023, 259 in 2022, 172 in 2021, 115 in 2020. Please note that this does not guarantee sponsorship for this specific role.