[Remote] Billing Liaison- Milwaukee

Note: The job is a remote job and is open to candidates in USA. Kindbody is a leading U.S. fertility clinic network on a mission to make fertility and family-building care affordable and accessible. The Billing Liaison acts as the central connection between patients, clinical teams, and the billing department to ensure efficient resolution of billing concerns and high-quality customer service to patients regarding account issues.

Responsibilities
• Apply and allocate payments correctly in Azalea, if needed
• Transfer payments between encounters, if needed
• Set up payment plans in accordance with approved parameters
• Respond to patient billing questions with professionalism and empathy
• Follow up on outstanding patient inquiries within 2 business days or sooner
• Maintain a personal tracker for unresolved items
• Review daily schedules to flag yellow/red-lit patients or those with upcoming procedures who have balances due
• Send pre-written TextExpander messages to appropriate patients
• Alert clinic staff when same-day balances are outstanding for procedures
• Serve as the point person for billing inquiries assigned through KEMR tasks
• Collaborate with nurses, PENs, Practice Coordinators, Financial Navigators, and the RCM team to identify and resolve patient billing issues
• Attend weekly standing meetings with leadership to review unresolved or escalated cases
• Track and trend billing issues or workflow barriers that require escalation or workflow updates

Skills
• 2+ years in a health plan / medical insurance billing, patient services, or healthcare role in a fast-paced, customer-focused clinic environment
• Strong interpersonal skills, patience, and professionalism when dealing with sensitive financial conversations
• Solid grasp of insurance terminology and patient cost-share responsibilities
• Proficiency in payment allocation, balance transfers, and HSA reimbursement protocols
• Comfortable navigating EMR systems, task routing, and interdepartmental collaboration
• Ability to identify root causes of billing issues and recommend appropriate resolutions
• Excellent attention to detail, time management, and follow-through on open items
• Works effectively with both internal and external stakeholders
• Able to detect trends and report potential systemic issues to RCM leadership
• Willingness to roll with the punches, multitask, and troubleshoot problems
• Kindbody experience is preferable
• A passion for women's health and fertility is a plus
• Experience using Azalea Billing or similar platforms

Company Overview
• Kindbody is a fertility clinic network and family-building benefits provider for employers. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.kindbody.com.

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