[Remote] Bilingual Technical Customer Support, Ring, Ring

Note: The job is a remote job and is open to candidates in USA. Amazon's Ring is seeking Bilingual Technical Customer Support representatives to provide professional support to Spanish and English-speaking customers. The role involves troubleshooting customer issues, advocating for customer needs, and ensuring high-quality service across various communication channels.ResponsibilitiesProvide prompt, efficient, detailed service by engaging directly with Ring's customersServe as a voice and advocate for customers when concerns are surfacedWork with customers to understand how they use Ring products to resolve their issues and maximize their investmentsAct as an advocate for customers by reporting and addressing observed areas for improvementActively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experienceAssist with customer communication and troubleshooting during Ring product launchesWork across the customer support spectrum to ensure consistent, high-quality supportDevelop detailed knowledge of specific product lines and featuresHandle various types of customer contact including chat, email, inbound and outbound voice callsSkills2+ years of customer service experienceWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysExperience with Microsoft Office products and applicationsSpeak, write, and read fluently in SpanishExperience Delivering courteous and efficient support to external customersAbility to identify and troubleshoot issues logically and efficientlyWillingness for continuous learningA drive to dig into the details of systems and processes to solve customer problemsAbility to document technical customer issues in notes that are easily understood by other usersTechnical curiosity and enthusiasm for learning new technologies and helping customers succeedProven success working in a fast-paced support environmentExperience using Salesforce CRMExperience working with Eero, Ring-compatible devices, and security alarm systemsBenefitsStarting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matchingLearn more about our benefits at https://hiring.amazon.com/why-amazon/benefitsCompany OverviewAmazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is https://amazon.com.