[Remote] Bilingual Spanish Customer Service - Healthcare

Note: The job is a remote job and is open to candidates in USA. Continuum Global Solutions is a company dedicated to enhancing customer experiences through exceptional care services. They are seeking Bilingual Spanish Customer Service Representatives to handle healthcare-related inquiries, ensuring a positive and supportive experience for callers while navigating various systems and maintaining compliance.ResponsibilitiesActively listen to callers to understand their concerns, build rapport, and create a positive customer experienceProvide accurate information related to healthcare plan services, eligibility-related questions, benefits, member materials, and other general support needsAssist callers with account-related updates and guide them through available options and next steps in a clear, professional mannerSupport both members and providers by researching questions across multiple systems while maintaining engagement throughout the interactionUse client-specific tools, knowledge bases, and documented procedures to resolve inquiries efficiently and accuratelyFollow compliance requirements, privacy standards, and established processes to support quality performance and audit readinessDocument all interactions thoroughly and accurately in the appropriate systemsDe-escalate concerns with empathy, patience, and professionalism to simplify the caller’s healthcare experienceNavigate multiple applications and resources with speed and accuracy in a remote call center environmentAdapt to changing business needs and support additional call types or workflows as neededSkillsMust be 18 years of age or older with a high school diploma or equivalentBilingual fluency in Spanish and English requiredExceptional customer service, active listening, and verbal and written communication skills requiredStrong computer proficiency and the ability to navigate multiple applications efficientlyWillingness to work flexible shifts, including evenings, weekends, and holidays based on business needsProfessional attitude, dependable attendance, and courteous telephone etiquetteSchedule alignment with Pacific Time is required. Applicants in other time zones should expect later shifts in their local time to support business coverage needsAbility to work additional hours, including overtime beyond a standard 40-hour workweek, based on business and client needsMinimum of 6 months of previous healthcare call center, member service, provider service, pharmacy service, or related customer service experience preferred. Similar healthcare member service roles commonly emphasize prior customer service or managed care experienceMedicare, Medicaid, or managed care experience is a plusBenefitsPaid virtual trainingBilingual pay at $17 per hour, with opportunity to earn up to $17.50 per hour.Overtime opportunities during peak business needsAccess up to 50% of your hours worked before payday, where applicableHealth insurance including medical, dental, and vision coverageRemote work environmentOpportunity for professional development and career growthCompany OverviewContinuum Global Solutions is an omni-channel contact center platform. It is a sub-organization of Everise. It was founded in 2018, and is headquartered in Los Angeles, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.continuumgbl.com/.