[Remote] Bilingual Spanish Call Center Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Conduent is a global organization that delivers mission-critical services and solutions. They are seeking a Remote Bilingual Spanish Call Center Customer Service Representative to support customers through phone and digital channels, resolve inquiries, and provide a high-quality customer experience.ResponsibilitiesAct as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care ProgramProvide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service rolesAccurately document enrollment requests, status changes, complaints, and grievancesEnter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephoneMaintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policiesProvide clear, complete, accurate, and objective information based on a full understanding of program requirementsSkillsAbility to multitask and navigate computer systems effectivelyReliable internet connection and distraction-free remote workspaceAbility to work with people from diverse backgroundsEffective communication and active listening skillsHigh School diploma or GEDBackground and drug screening are required1-2 years of previous call center or customer service experienceBenefitsWork from home – equipment providedPaid training to set you up for successCareer growth opportunities and internal mobilitySupportive, inclusive culture focused on belonging and developmentBenefits from day onePaid training programFull benefits packageBonus or incentiveHealth insurance coverageVoluntary dental and vision programsLife and disability insuranceRetirement savings planPaid holidaysPaid time off (PTO) or vacation and/or sick timeCompany OverviewConduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is https://www.conduent.com/.