[Remote] Bilingual Spanish Call Center Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. They are seeking a Bilingual Spanish Call Center Customer Service Representative to act as the initial point of contact for inquiries and provide support related to the NJ Family Care Program.ResponsibilitiesAct as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care ProgramProvide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service rolesAccurately document enrollment requests, status changes, complaints, and grievancesEnter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephoneMaintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policiesProvide clear, complete, accurate, and objective information based on a full understanding of program requirementsSkillsBasic understanding of a call center environment in a customer service role and quality monitoring processesAbility to establish and maintain effective working relationships with applicants, beneficiaries, and co-workersAbility to problem solve through analysis and ongoing feedbackAchieve results through knowledge, empathy, and commitmentAbility to work with people of diverse backgroundsHigh School diploma or GEDInternet Speed Test: Must complete an internet speed test and meet the minimum requirementsBackground and drug screening requiredBenefitsPaid TrainingCareer Growth OpportunitiesPerkSpot- Employee discount programFull Benefit OptionsHealth insurance coverageVoluntary dental and vision programsLife and disability insuranceA retirement savings planPaid holidaysPaid time off (PTO) or vacation and/or sick timeCompany OverviewConduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is https://www.conduent.com/.Company H1B SponsorshipConduent has a track record of offering H1B sponsorships, with 9 in 2025, 14 in 2024, 10 in 2023, 12 in 2022, 8 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.



Apply Now