[Remote] Bilingual Senior Technical Account Manager - Customer Success (AMER)

Note: The job is a remote job and is open to candidates in USA. ClickUp is an AI-native company building the future of work through a converged AI workspace. They are seeking a Senior Technical Account Manager - Customer Success to act as a strategic partner for customers, ensuring their success with ClickUp’s platform and capabilities while driving adoption and measurable business outcomes.ResponsibilitiesLead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live supportTranslate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automationsGuide customers through foundational setup, integration, and enablement, while promoting best-practices and system governance and change managementMonitor seat utilization, adoption trends, and Champion/Stakeholder engagementBuild and execute adoption plans and account reviews to maintain or improve healthIdentify risks early and build recovery plans in partnership with the account teamDeliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platformConduct Intake → Execution → Reporting (IER) cycles for key workflowsLead discovery sessions to map current-state vs. future-state processesRecommend optimizations and create workflow templates to scale across teamsDrive adoption of ClickUp AI and build custom workflow Agents tied to customer use casesPartner with customers to define and deliver new AI automations that align with business KPIsProvide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teamsTrack and report AI usage and credit consumption against planServe as the technical partner to assigned accounts, connecting adoption to business valueGenerate qualified leads through data-driven insights and AI usage analysisDrive cross-functional alignment to position renewals, expansions, and AI upsellsAct as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and SupportPartner with account teams to maintain alignment between delivery and successSkillsBilingual in English and Spanish OR PortugueseDeep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutionsFamiliar with generative AI concepts, prompt design, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plansExceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUpAbility to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plansComfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendationsExecutive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarityFull accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomesWorks cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and resultsCompany OverviewClickUp is a cloud-based productivity and project management software company that provides an all-in-one platforms for task management. It was founded in 2017, and is headquartered in San Diego, California, USA, with a workforce of 1001-5000 employees. Its website is https://clickup.com.