[Remote] Bilingual Orthodontic Contact Center Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. OrthoFi is a leading company in the orthodontic industry, committed to improving access to quality care. They are seeking a Bilingual Orthodontic Contact Center Representative to support patients by handling inquiries and providing expertise in billing, collections, and insurance. This role offers opportunities for growth within revenue cycle management or customer support relations.ResponsibilitiesAttend on-boarding and learn about OrthoFi’s cultureTrain in our OrthoFi SoftwareComplete customer service and collections specific on-boarding curriculumComplete training on insuranceShadow multiple customer service team membersBegin making outbound contact with financially responsible partiesTrain on inbound call typesHandle all outbound and inbound communications with financially responsible parties with assistanceCreate Salesforce cases for advanced follow up on accountsIndependently handle all outbound and inbound communications with financially responsible partiesEffectively contribute to service levels and collections operationsMaintain a quality average score of 90%-100%Maintain a volume of 45 calls per day on averageSkills3+ years of Orthodontic/Dental industry experience; specifically with insuranceCommitted to 100% customer satisfaction whether by assisting employees on the floor or taking calls when volume requiresExcel in communication skills - written, verbal and active listening; proven ability to speak in front of large groups or other teamsExhibit empathy and compassion for patients, and have a sense of urgency in solving problemsMaintain a professional demeanor in all situations and settingsAdapt to change quickly while multitasking and navigating multiple systemsHave strong judgment and decision making abilities with excellent organizational skillsBenefitsFull medical, dental, and vision benefitsFlexible PTOEmployer HSA contribution9 Company Paid holidays401(k) match, 2% after 90 days of employmentSupportive culture with one-of-a-kind growth opportunitiesOption to work from home or in the officePaid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full payCompany and team outingsPeer-to-peer recognition programVendor discountsCompany OverviewOrthoFi is a SaaS-based platform that offers software solutions for the orthodontic industry. It was founded in 2013, and is headquartered in Denver, Colorado, USA, with a workforce of 201-500 employees. Its website is https://www.orthofi.com/.