[Remote] Bilingual Member Care Representative (Contact Center - Remote from MD, VA, PA, WVA, TX, FL, DE, IN or NC)

Note: The job is a remote job and is open to candidates in USA. Educational Systems Federal Credit Union has proudly served the education community for over 70 years, focusing on financial wellness and stability. They are seeking a Bilingual Member Care Representative to provide exceptional service in their high call volume Contact Center, assisting both members and non-members with their financial needs.ResponsibilitiesProviding a variety of service functions for membersWorking with members to identify additional financial solutionsAssisting non-members in establishing membership and setting up accounts by phoneSkillsHigh school diploma or equivalent (GED) required. Must be able to work in a fast-paced environment and be able to utilize available resources to help membersMust read and speak Spanish fluentlyMinimum of one year experience working in a financial institution required. Previous contact center experience helpful. Must have experience selling and cross-selling products or servicesMust reside in one of the following states - MD, VA, PA, WVA, TX, FL, DE, IN or NCMust have excellent member service skills to include strong verbal and written communication skills as well as the ability to demonstrate patience and professionalism in dealing with membersFunctional knowledge of Microsoft Office suite of productsAbility to perform routine mathematical calculationsAbility to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etcCompany OverviewEducational Systems Federal Credit Union provides various digital banking services to the education community for financial development. It was founded in 1955, and is headquartered in Greenbelt, Maryland, USA, with a workforce of 201-500 employees. Its website is https://www.esfcu.org.