[Remote] Bilingual Licensed Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. Kin Insurance is a remote-first company dedicated to making life simpler and more affordable for homeowners. They are seeking a Bilingual Licensed Customer Service Agent to provide fast and empathetic support to homeowners, handling inquiries related to policies, payments, and coverage questions in a high-volume environment.ResponsibilitiesOwn high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questionsCreate, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgencyEducate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homesPartner with customers’ banks and lenders to obtain required documentation and ensure policy complianceNavigate multiple internal systems and tools simultaneously to resolve customer inquiries efficientlyIdentify process improvement opportunities and share feedback to enhance the customer experience and team effectivenessSuccessfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenariosSkillsActive Property & Casualty (P&C) or Personal Lines insurance license (required)6+ months customer service experience in P&C (specifically, home insurance)Experience working in a high-volume call center or customer support environment handling inbound callsBilingual (Spanish-speaking) proficiencyHands-on experience servicing homeowners insurance policiesAbility to clearly explain policy coverage, billing, and underwriting requirements to customersComfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms)Demonstrated ability to work in a fast-paced, evolving environment with limited structureStrong active listening skills and the ability to communicate with empathy and professionalismAvailability to work our following shifts, Monday - Friday (will be placed based upon need): 9:00 AM-6:00 PM CST, 10:00 AM - 7:00 PM CSTNote: Rotating Saturday shift required every 4–6 weeksThere is a mandatory, paid 10 week training periodBenefits$1000 retention bonus (payable at 6 months)Paid Training: 10 weeks of paid trainingCompetitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level401(k) with company match up to 4% of eligible earningsMultiple medical plan options, plus dental and vision coverageCompany-funded HSA contributions (based on medical plan selection)Company-paid life insurance and short-term disabilityEmployee referral bonusesA variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insuranceAccess to mental health support and confidential counseling resources11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annuallyPaid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parentsCareer mobility and internal growth opportunities across the organizationProfessional development budgets for certifications, conferences, and learning available, subject to management approvalCompany OverviewKin Insurance is a direct-to-consumer digital insurance provider that enhances convenience and customization in coverage options. It was founded in 2016, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https://www.kin.com.