[Remote] Bilingual Investment Claims Adjudicator

Note: The job is a remote job and is open to candidates in USA. Manulife is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. They are currently seeking a Bilingual Claims Adjudicator to provide excellent service to their client base, ensuring claims are reviewed and handled in accordance with various regulations. Responsibilities Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions Ability to communicate in a professional manner in written and verbal form Display empathy and predict needs of client through active listening Review claims and ensure file is handled in a manner that is in accordance with procedures, Product, Privacy legislation, Pension legislation, Anti Money Laundering and Canadian Tax rules and regulations Document claim file to ensure accurate record of events Obtain complete file information to ensure accuracy Accurately update system to ensure accuracy of reserve calculations Skills Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec Basic mathematical skills required High level of comfort is a must to navigate through calls with grieving/emotional clients Excellent interpersonal skills with strong ability to communicate proficiently both verbally and in written form to successfully interact with our internal and external customers, claimants, financial advisors, lawyers, and employees Customer service oriented individual Ability to respond constructively and decisively in high pressure or emotional situations Ability to thrive in a high energy culture Continuous improvement mindset Strong organizational skills to be able to work in a multitask environment in order to meet and maintain all service standards 1-2+ years' experience in adjudicating claims, an asset Working knowledge of processing and imaging systems, an asset Knowledge of Investment Products, an asset Working knowledge of government legislation, Insurance Act and Quebec Civil Code, an asset Basic knowledge of administrative systems (Mainframes, AWD, iFAST), as asset Knowledgeable in developing professional letters Benefits Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) Financial education and counseling resources Generous paid time off program in Canada includes holidays, vacation, personal, and sick days Full range of statutory leaves of absence Company Overview Manulife is a leading international financial services group that helps people make their decisions easier and lives better. It was founded in 1887, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is