[Remote] Bilingual Investment Claims Adjudicator

Note: The job is a remote job and is open to candidates in USA. Manulife is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. They are currently seeking a Bilingual Claims Adjudicator to provide exceptional service to clients, ensuring claims are handled in accordance with various regulations and demonstrating professionalism in all interactions.ResponsibilitiesConsistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactionsAbility to communicate in a professional manner in written and verbal formDisplay empathy and predict needs of client through active listeningReview claims and ensure file is handled in a manner that is in accordance with procedures, Product, Privacy legislation, Pension legislation, Anti Money Laundering and Canadian Tax rules and regulationsDocument claim file to ensure accurate record of eventsObtain complete file information to ensure accuracyAccurately update system to ensure accuracy of reserve calculationsSkillsBilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of QuebecBasic mathematical skills requiredHigh level of comfort is a must to navigate through calls with grieving/emotional clientsExcellent interpersonal skills with strong ability to communicate proficiently both verbally and in written form to successfully interact with our internal and external customers, claimants, financial advisors, lawyers, and employeesCustomer service oriented individualAbility to respond constructively and decisively in high pressure or emotional situationsAbility to thrive in a high energy cultureContinuous improvement mindsetStrong organizational skills to be able to work in a multitask environment in order to meet and maintain all service standards1-2+ years' experience in adjudicating claims, an assetWorking knowledge of processing and imaging systems, an assetKnowledge of Investment Products, an assetWorking knowledge of government legislation, Insurance Act and Quebec Civil Code, an assetBasic knowledge of administrative systems (Mainframes, AWD, iFAST), as assetKnowledgeable in developing professional lettersBenefitsHealth, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plansVarious retirement savings plans (including pension and a global share ownership plan with employer matching contributions)Financial education and counseling resourcesGenerous paid time off program in Canada includes holidays, vacation, personal, and sick daysFull range of statutory leaves of absenceCompany OverviewManulife is a leading international financial services group that helps people make their decisions easier and lives better. It was founded in 1887, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://www.manulife.com/.



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