[Remote] Bilingual Healthcare Customer Service Representative - Remote

Note: The job is a remote job and is open to candidates in USA. Val's Services is seeking a dedicated Hmong-English Bilingual Healthcare Customer Service Representative to join their remote team. In this role, you will serve as the primary point of contact for healthcare clients, providing exceptional customer service and support in both Hmong and English.ResponsibilitiesAssist patients with scheduling appointments, verifying insurance, and resolving billing inquiries via phone, email, or chatProvide clear and compassionate communication to address patient questions and concernsMaintain accurate and detailed records of interactions and transactionsCollaborate with healthcare providers and support teams to ensure seamless service deliveryStay informed about healthcare policies, services, and updates to effectively assist clientsSkillsBilingual in Hmong and EnglishExceptional customer service skillsAbility to assist patients with scheduling appointmentsExperience in verifying insuranceAbility to resolve billing inquiries via phone, email, or chatClear and compassionate communication skillsAbility to maintain accurate and detailed records of interactions and transactionsCollaboration skills with healthcare providers and support teamsKnowledge of healthcare policies, services, and updatesStrong organizational abilitiesEmpathyProblem-solving skillsAdaptability to a remote work environmentBenefitsCompetitive payFlexible schedulingComprehensive health insurancePaid time offProfessional development opportunitiesSupportive team environmentCompany Overview It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is .