[Remote] Bilingual Guidance Consultant (Clinical EAP Intake and Triage)

Note: The job is a remote job and is open to candidates in USA. ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. The Bilingual Guidance Consultant provides direct support to clients on behavioral and emotional health issues, conducting clinical intakes and referring clients to appropriate resources while ensuring high-quality service delivery.ResponsibilitiesTelephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselorEnsure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service deliveryUsing critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfactionEducate client about resources, eligibility, and services with a positive and professional approachMaintain complete and accurate documentation of cases within our proprietary databaseMaintain awareness of emerging behavioral health trends and best practices to enhance service deliveryCollaborate with internal teams to ensure continuity of care and alignment with client-specific service expectationsOther duties as assignedSkillsMaster's degree in Social Work, Counseling, or Psychology requiredExceptional communication skills, with strong focus on customer serviceQuick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skillsClinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilizationHigh-speed internet and a professional workspace that is free from distraction, disruption or outside noiseBilingual Spanish requiredBenefitsFull benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much moreCompany OverviewComPsych® is the world’s largest provider of mental health services and GuidanceResources® for life. It was founded in 1984, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.compsych.com.Company H1B SponsorshipComPsych has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.