[Remote] Bilingual FT/PT Spanish/English Customer Service Agent Remote

Note: The job is a remote job and is open to candidates in USA. AnswerNet is a company that operates over 20 contact centers across the United States and Canada, providing a wide range of customer support services. They are seeking remote bilingual customer service representatives to deliver high-level customer service solutions, manage inbound and outbound calls, and ensure customer satisfaction while adhering to company policies.ResponsibilitiesManage large amounts of inbound calls and make consistent outbound callsIdentify and assess customers’ needs to achieve satisfactionProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call-handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersSkillsProven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningCustomer orientation and the ability to adapt/respond to different types of charactersMust be a strong communicator: strong verbal, written, and interpersonal communication skillsAbility to multitask, prioritize, and manage time effectivelyProficient in typingMust be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skillsSolution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experienceComputer Skills: familiarity with Windows and Microsoft Office, and the ability to quickly learn new software with provided trainingFlexibility with scheduling and work hoursDriven by Success: they want to innovate and push themselves constantly, and their team, to be the best in the industryExperience working with an automatic dialerMust be computer literatePleasant phone demeanorMinimum of one year of previous high-volume call center experienceBilingual Spanish/EnglishExperience in BOTH inbound and outbound environmentsPC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)Hard-wired high-speed internet connection (Ethernet cable)USB-connected HeadsetWebcamA quiet, dedicated place to work free from distractions, including pets and childrenCompany OverviewAnswerNet is a telecommunications company specializing in call center services. It was founded in 1998, and is headquartered in Willow Grove, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is http://answernet.com.