[Remote] Bilingual (FR/EN) Customer Service Support| Healthcare | Work-At-Home

Note: The job is a remote job and is open to candidates in USA. Sutherland is a digital transformation company that has been helping customers globally for over 35 years. They are seeking a Bilingual Customer Service Support representative to provide customer service support to healthcare providers via phone and email, ensuring compliance with industry standards and assisting with event management responsibilities. Responsibilities Provide customer service support to the providers via phone and email Provide accurate reporting data in compliance with industry standard Be point of contact for the event vendor management process includes activating and adding new vendors Accurate issuance of payments to vendors and others Generating pre and post event reporting Must be comfortable assisting providers and staff by training them on event management details and event related responsibilities Skills Fluency in French AND English Exceptional customer service skills Proven written/communication skills with high attention to detail Good knowledge of MS Office Self-Driven, strong multitasking abilities Ability to work individually and with a team Prior experience in healthcare setting Prior project /event planning experience SME/Floor support experience Benefits Medical, dental and vision benefits Advancement opportunities – 80% of our frontline leaders have been promoted from within Employee Discounts EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland Company Overview Sutherland is a digital transformation company that provides business process and technology management services. It was founded in 1986, and is headquartered in Pittsford, New York, USA, with a workforce of 10001+ employees. Its website is