[Remote] BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST Remote (Patient Customer Service)
Note: The job is a remote job and is open to candidates in USA. LabCorp is seeking passionate BILINGUAL (ENGLISH/SPANISH) customer service focused individuals to join their Patient Customer Service department. The role involves answering inbound calls, assisting Spanish speaking customers, and resolving patient inquiries while maintaining performance goals.
Responsibilities
ā¢ Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
ā¢ 85% of calls will be assisting Spanish speaking customers
ā¢ Initiate payment plans for patients for outstanding balances
ā¢ Routinely utilize multiple resources to resolve patient inquiries while on the phone
ā¢ Maintain performance goals
ā¢ Ability to become proficient with processes after completing a structured training program
Skills
ā¢ Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients
ā¢ Ability to work and learn in a fast-paced environment
ā¢ Attention to detail
ā¢ Perform successfully in a team environment
ā¢ Excellent organization skills
ā¢ Proficiency navigating multiple computer screens and applications
ā¢ Alpha-Numeric data entry proficiency
ā¢ Excellent verbal and listening skills
ā¢ Internet download speed of at least 50 megabytes per second
ā¢ No satellite internet
ā¢ Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port
ā¢ Requires a High School Diploma or equivalent
ā¢ Previous medical and/or call center experience a plus
Benefits
ā¢ Medical, Vision and Dental Insurance Options!
ā¢ Flexible Spending Accounts!
ā¢ 401k and Employee Stock Purchase Plans!
ā¢ No Charge Lab Testing!
ā¢ Fitness Reimbursement Program!
ā¢ Generous paid time off!
ā¢ Tuition Reimbursement
Company Overview
ā¢ Labcorp specializes in providing physicians with laboratory tests. It was founded in 1978, and is headquartered in Burlington, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.labcorp.com.
Apply To This Job
Responsibilities
ā¢ Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
ā¢ 85% of calls will be assisting Spanish speaking customers
ā¢ Initiate payment plans for patients for outstanding balances
ā¢ Routinely utilize multiple resources to resolve patient inquiries while on the phone
ā¢ Maintain performance goals
ā¢ Ability to become proficient with processes after completing a structured training program
Skills
ā¢ Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients
ā¢ Ability to work and learn in a fast-paced environment
ā¢ Attention to detail
ā¢ Perform successfully in a team environment
ā¢ Excellent organization skills
ā¢ Proficiency navigating multiple computer screens and applications
ā¢ Alpha-Numeric data entry proficiency
ā¢ Excellent verbal and listening skills
ā¢ Internet download speed of at least 50 megabytes per second
ā¢ No satellite internet
ā¢ Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port
ā¢ Requires a High School Diploma or equivalent
ā¢ Previous medical and/or call center experience a plus
Benefits
ā¢ Medical, Vision and Dental Insurance Options!
ā¢ Flexible Spending Accounts!
ā¢ 401k and Employee Stock Purchase Plans!
ā¢ No Charge Lab Testing!
ā¢ Fitness Reimbursement Program!
ā¢ Generous paid time off!
ā¢ Tuition Reimbursement
Company Overview
ā¢ Labcorp specializes in providing physicians with laboratory tests. It was founded in 1978, and is headquartered in Burlington, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.labcorp.com.
Apply To This Job