[Remote] Bilingual (English-French) Technical Support Representative

Note: The job is a remote job and is open to candidates in USA. Canon Canada is a leading provider of consumer, business and professional digital imaging solutions. They are seeking a Bilingual (English-French) Technical Support Representative to assist customers with troubleshooting and resolving inquiries related to their products while delivering exceptional customer service.ResponsibilitiesDeliver exceptional customer service via telephone, email, and chat to Canon clients with respect and a helpful and professional tone of voiceAssist customers with clear direction and communicate with appropriate troubleshooting steps; focusing on customer satisfaction and solutionsFinding opportunities on every customer interaction (Phone, Email, Chat) to add value for the customer and Canon by offering updates to their products, or providing detailed information on a pre-sale inquiryFrequently use of our CRM database to navigate and look up customer information, alongside documenting detailed customer information regarding customer interactionsThe focus is to meet monthly KPIs, Operational Metrics, and employee reliability to ensure the end result is to create a great customer experienceWorking in a fast-paced environment, collaborating with colleagues and the leadership team while maintaining professionalism and excellent work ethicSkillsFrench and English proficiencyHigh school diplomaMinimum 1 year experience in a contact center or customer service environmentProven customer relations skills professionally and courteously in a multi-channel environmentFamiliarity with computers to learn systems/processes promptlyAbility to organize time, set priorities and multi-task in order to meet KPIsExemplary written and oral communication skillsBenefitsComprehensive health coverage plan that includes medical, dental and visionLife insurance, disability and wellness programsVacation, Paid Personal Time and Sick daysMatching RRSP contribution & Profit-Sharing ProgramTuition Assistance Program for professional continuing educationDiscounts on Canon products, retailers, memberships and more!Free coffee and snacksOn-site cafeteria and outdoor patioEmployee gym and fitness centreEmployee referral programInspire Program, online peer-to-peer recognition for redeemable points on hundreds of productsCompany OverviewCanon Canada is leading provider of consumer, business and medical digital imaging innovation. It was founded in 1973, and is headquartered in Brampton, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.canon.ca.



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