[Remote] Bilingual English and Japanese Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a leading health care company dedicated to simplifying the health care experience and creating healthier communities. They are seeking a Bilingual Customer Service Representative to handle inquiries related to billing, eligibility, benefits, claims, appeals, and grievances, ensuring quality customer service for both internal and external customers.ResponsibilitiesEnsures quality customer service for internal and external customersResponds to incoming customer service requests, both verbal and written (calls, emails, chats)Places outgoing phone calls to complete follow - up on customer service requests as necessaryIdentifies and assesses customers' needs quickly and accuratelySolves problems systematically, using sound business judgmentPartners with other billing and eligibility department representatives to resolve complex customer service inquiriesMonitors delegated customer service issues to ensure timely and accurate resolutionApplies appropriate communication techniques when responding to customers, particularly in stressful situationsInforms and educates new customers regarding billing / invoicing set up and billing / payment proceduresAddresses special (ad - hoc) projects as appropriateSkillsHigh School Diploma / GED OR equivalent work experienceMust be 18 years of age OR older1+ years of customer service experience with analyzing and solving customer problems1+ years of experience with Windows personal computer applications which includes the ability to learn new and complex computer system applicationsBilingual fluency in English and JapaneseMust be willing to work any shift in a 24 / 7 department, including the flexibility to work weekends, holidays, and occasional overtime based on business needs2+ years of customer service experience in a call center environmentExperience in the healthcare industryBenefits12 weeks of paid trainingComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionCompany OverviewUnitedHealth Group is a medical insurance company that offers health technology, patient checkups, and pharmacy services. It was founded in 1977, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.unitedhealthgroup.com/.



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