[Remote] Bilingual Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. They are seeking a solutions-driven Customer Support Specialist to ensure timely delivery of solutions and provide expert problem-solving for customers. Responsibilities Ensure delivery to customers – Facilitate the timely and successful delivery of solutions according to customer needs and objectives Be the point of contact – Field support calls, chats and emails coming into the queue for internal and external users Manage incoming queries – Prioritize tickets, reassign based on subject and skill level, and update and track assigned tickets Improve the technology – Troubleshoot reported issues and create defects for product to review and participate software/hardware testing Continue to grow professionally – Research and consult manuals and training material for self-guided continued learning Skills Working fluency in French 1-3 years of direct experience in customer support roles Experience with Customer Success Management tools, such as Zendesk, Salesforce, or other foodservice tech software Clear and concise communicator, able to explain complex topics in a way that's easy for customers to understand, with strong attention to detail Calm, flexible, and resilient under pressure, maintaining professionalism and effectiveness during high‑volume or high‑stress situations Analytical and investigative problem‑solver, motivated to dig into issues thoroughly and follow through until resolution Skilled at juggling multiple priorities, with the ability to shift focus between tasks, customers, and systems multiple times in a single day Ability to thrive in a collaborative, fast-moving environment Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required) Experience in the foodservice, acute care, or tech industry strongly preferred Benefits Unlimited paid time off Retirement savings support - we invest in your future with RRSP/401(k) matching at 100% up to 3% Health benefits - this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave Hybrid flexibility Work-life balance Participation in our equity program Opportunities for career development and advancement Purposeful work with a positive community impact Company Overview MealSuite is a fully integrated, end to end, dietary, food production, inventory, kitchen management and point of sale solution It was founded in 1989, and is headquartered in Carrollton, Texas, USA, with a workforce of 51-200 employees. Its website is