[Remote] Bilingual Customer Service Representative - Spanish-English

Note: The job is a remote job and is open to candidates in USA. Percepta is a global consulting and managed services company committed to delivering smarter customer experiences. They are seeking a Bilingual Customer Service Representative (Spanish-English) to assist customers by answering inquiries and resolving issues effectively, ensuring exceptional customer experiences.ResponsibilitiesAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesSkills6 months of customer service experienceHigh school diploma or equivalentGreat written and verbal communication skills in Spanish-EnglishComputer experienceHigh speed internet (> 15mbps) may be required for some programsThis position requires that you reside within 50 miles of Sacramento, CABenefitsA healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesYour training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammatesAlong the way, you’ll also have access to individualized coaching and thousands of free courses to support your growthCompany OverviewPercepta is a global, contact services company that builds customer loyalty. It was founded in 2000, and is headquartered in Köln, Nordrhein-Westfalen, DEU, with a workforce of 1001-5000 employees. Its website is http://www.percepta.com.