[Remote] Bilingual Customer Service Representative-SDU-Work From Home-MUST LIVE IN SAN ANTONIO, TX

Note: The job is a remote job and is open to candidates in USA. Systems & Methods, Inc. (SMI) is a technology producer in the human services field, committed to customer focus and employee empowerment. They are seeking a Bilingual Customer Service Representative who will handle customer service calls and correspondence, ensuring compliance with Standard Operating Procedures and contract requirements.ResponsibilitiesResponding to customer service calls and correspondence according to Standard Operating Procedures and contact requirementsReceives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirementsProcesses correspondence in accordance with Standard Operating Procedures and contract requirementsDocument correspondence and contacts in accordance with Standard Operating Procedures and contract requirementsResponsible for completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirementsSkillsFluent in English and Spanish is a mustHigh school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the workMust be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows productsKnowledge of customer service techniques, including how to handle upset callersKnowledge of policies and procedures involved in SDU payment processingKnowledge of child support policiesKnowledge of SMI and state client's child support systemKnowledge of modern office practices, procedures, and equipmentAbility to interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programsAbility to maintain accurate and interrelated recordsAbility to respond promptly to customer needsAbility to identify and resolve errorsAbility to work with integrity and ethicallyAbility to work independently with little directionAbility to meet schedules and timelinesAbility to work confidentially with discretionAbility to communicate effectively, both orally and in writingAbility to apply interpersonal skills using tact, patience, and courtesyAbility to work varied schedules and overtime hours, as necessaryBenefitsWork from home!Paid training!Set schedule: Monday - Friday between 8:00am CT- 6:00pm CTBenefits effective after 30 days of employment401(k)Gym Membership ReimbursementsCareer Growth OpportunitiesExciting, Fun and Supportive Virtual Work EnvironmentCoworkers Who Feel Like FamilyCompany OverviewFor more than 50 years, Systems and Methods, Inc. It was founded in 1971, and is headquartered in Carrollton, Texas, USA, with a workforce of 501-1000 employees. Its website is http://smi-inc.com/.