[Remote] Bilingual Customer Service Representative (Remote GA)

Note: The job is a remote job and is open to candidates in USA. Oscar Health is a health insurance company focused on serving its members through a technology platform. The Bilingual Customer Service Representative will handle customer interactions and back-office tasks, ensuring high-quality service delivery and compliance with operational standards. Responsibilities Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations Form working relationships with all partners Support the leadership team by identifying issues through established escalation pathways Monitor and track the health of all assigned work-in-progress issues Escalate and resolve issues to ensure appropriate turnaround times Participate in process improvement projects Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) Compliance with all applicable laws and regulations Other duties as assigned Skills Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking 1+ years of experience in a high-volume or customer-focused setting 6+ months of healthcare experience High school diploma or GED Strong quantitative or analytical skills focused on identifying or solving problems Experience manipulating and entering accurate data Advanced Google Suite or Microsoft Office capabilities Benefits Medical Dental, and vision benefits 11 paid holidays Paid sick time Paid parental leave 401(k) plan participation Life and disability insurance Paid wellness time and reimbursements Company Overview Oscar is a health insurance company that offers individual and family plans, medicare advantages, and small group products. It was founded in 2012, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is