[Remote] Bilingual Customer Service Representative (Remote AZ)

Note: The job is a remote job and is open to candidates in USA. Oscar Health is a health insurance company focused on serving its members through a full stack technology platform. The Bilingual Customer Service Representative will handle customer interactions and back office tasks while ensuring compliance with operational standards.ResponsibilitiesDevelop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business modelWork with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needsManage an assigned caseload, maintaining service delivery, productivity, and quality expectationsForm working relationships with all partnersSupport the leadership team by identifying issues through established escalation pathwaysMonitor and track the health of all assigned work-in-progress issuesEscalate and resolve issues to ensure appropriate turnaround timesParticipate in process improvement projectsComply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)Compliance with all applicable laws and regulationsOther duties as assignedSkillsMust be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking1+ years of experience in a high-volume or customer-focused setting6+ months of healthcare experienceHigh school diploma or GEDStrong quantitative or analytical skills focused on identifying or solving problemsExperience manipulating and entering accurate dataAdvanced Google Suite or Microsoft Office capabilitiesBenefitsMedical, dental, and vision benefits11 paid holidaysPaid sick timePaid parental leave401(k) plan participationLife and disability insurancePaid wellness time and reimbursementsCompany OverviewOscar is a health insurance company that offers individual and family plans, medicare advantages, and small group products. It was founded in 2012, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.hioscar.com.



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