[Remote] Bilingual Customer Service Representative (English + Polish or German) – Remote, Healthcare Support

Note: The job is a remote job and is open to candidates in USA. PharmaCentra LLC is hiring a Bilingual Customer Service Representative (English + Polish or German) to support our international healthcare customers. This fully remote role involves providing exceptional bilingual service and assisting patients, providers, and customers with billing, order, and account issues in a fast-paced healthcare environment.ResponsibilitiesProvide bilingual customer service support (English + Polish or German) across phone, email, and chatResolve billing inquiries, order questions, account issues, and patient support requestsDeliver empathetic, professional service while de-escalating challenging situationsAccurately document customer interactions in CRM systems (Salesforce, Zendesk, or similar)Ensure compliance with HIPAA regulations and data privacy standardsMaintain high customer satisfaction (CSAT) and key performance indicators (KPI)SkillsProfessional fluency in English + Polish or German (C1 level or higher) – candidates must demonstrate real-time bilingual proficiencyMinimum 1 year of customer service experience (call center, remote, or healthcare environment preferred)Proven ability to switch between languages seamlessly during live interactionsStrong communication, active listening, and problem-solving skillsExperience with CRM systems, case documentation, and workflow managementU.S. work authorization requiredExperience in healthcare, pharmaceutical, clinical research, or insurance customer supportFamiliarity with remote call center operations and virtual support toolsKnowledge of HIPAA and patient confidentiality standardsBenefitsHealthDentalVisionSupplemental Life InsuranceOther voluntary benefitsCompany-paid life insuranceShort-term/long-term disabilityPaid Time Off (PTO)Holidays401(k)Company OverviewPharmaCentra is a service offerings include programs designed to improve compliance through patient education via telephonic intervention. It was founded in 2003, and is headquartered in Americus, Georgia, USA, with a workforce of 201-500 employees. Its website is https://www.pharmacentra.com.



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