[Remote] Bilingual Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Insight Global is seeking a Bilingual Customer Support Associate for a top technology-enabled logistics client supporting Amazon Key for Business. This individual will provide high-quality customer and technical support to property managers, ensuring secure Amazon driver access for deliveries.ResponsibilitiesHandle inbound customer and technical support inquiries via phone, email, Slack, and ticketing systemManage cases and documentation in Salesforce and Amazon ConnectSupport property managers using Amazon Key for Business (KFB) solutionsTroubleshoot access control and intercom-related issuesMeet productivity benchmarks (~30 tickets/day)Participate in training (2–3 weeks initial; ~5 weeks total including live calls)SkillsBilingual: Fluent in Spanish and English (spoken and written)Customer Support experience (handling ~30 tickets/day baseline)Experience with Salesforce CRMCall handling experience using Amazon ConnectOmnichannel support experience: ticketing, email, SlackAbility to support customers in Spanish while documenting in EnglishTechnical support backgroundExperience with intercoms and access control systemsPrior experience supporting property managers or B2B customersExperience ramping with U.S.-based calls before regional launchBenefitsReceive hands-on product and live-call trainingParticipate in training (2–3 weeks initial; ~5 weeks total including live calls)Company OverviewInsight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government. It was founded in 2001, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://insightglobal.com/.