[Remote] Bilingual Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Beyond Finance is committed to helping Americans overcome debt through personalized financial solutions. They are seeking a Bilingual Customer Service Representative to serve as the primary point of contact for clients in their financial hardship programs, providing exceptional customer service and support.ResponsibilitiesAbove all else, provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programsThrough demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient mannerEmploys strong interpersonal skills to handle difficult calls courteously and professionallyThoroughly documents request outcomes for accurate tracking and analysisWork efficiently and effectively to independently resolve client requests, both as a team and independentlyDevelops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely mannerOperates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accountsUtilizes appropriate resource materials to effectively and accurately interpret, respond and resolve client inquiries and problemsHandle a high volume of clients in a work from home call center environmentSkills1 year call center experience (Required)Bilingual - Spanish (Required)Reliable, High Speed, Internet connection (Required)Technical proficiency with Client Relationship Management system (CRM)Strong customer service orientationStrong communicator: Includes listening, verbal & written communication, courteous and professional active listening skills is a mustEffective problem solverEffective at time management, planning & organizing tasks and timeAbility to understand and empathize with customer issue(s)Ability to work from home in a distraction free environmentBenefitsConsiderable employer contributions for health, dental, and vision programsGenerous PTO, paid holidays, and paid parental leave401(k) matching programMerit advancement opportunitiesCareer development & trainingCompany OverviewBeyond Finance provides financial services to help individuals overcome debt and gain financial peace of mind. It was founded in 2016, and is headquartered in Houston, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.beyondfinance.com.Company H1B SponsorshipBeyond Finance has a track record of offering H1B sponsorships, with 1 in 2026, 28 in 2025, 22 in 2024, 14 in 2023, 4 in 2022, 13 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.