[Remote] Bilingual Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Continuum Global Solutions is a company dedicated to enhancing customer experiences through exceptional care services. They are seeking Bilingual Customer Service Representatives who will support New York City residents by addressing inquiries related to city services and ensuring a positive customer experience.ResponsibilitiesActively listen to callers to understand their concerns, build rapport, and create a positive customer experienceAddress incoming inquiries from New York City residents related to city services and general service needsCreate work orders, route requests to the appropriate department, and document resident complaints accuratelyProvide accurate information in a timely, professional, and courteous mannerDirect requests to the appropriate department or agency for further actionMaintain a professional demeanor with all customers while showing patience, courtesy, and respectBuild knowledge through training, interactions with support staff, and quality feedback to enhance daily performance and call handlingAdapt to changing business needs and support additional call types or workflows as neededSkillsHigh school diploma or GED with a minimum of 2 years of customer service experience; Associate degree with a minimum of 1 year of customer service experienceBilingual in Spanish with strong command of the English language required; training will be conducted in EnglishProfessional written and verbal communication skillsCommitment to professionalism and a positive customer service experienceHigh level of computer proficiency and strong communication skillsAbility to thrive in a fast-paced environment with a wide variety of customers and personalitiesOpen and flexible availability, including evenings and both weekend days, based on business needsMust live in the state of New JerseyHigh-speed internet with at least 15 Mbps download speed and 5 Mbps upload speedHard-wired internet connection via ethernet cable to a modem/router you own or are responsible for; no satellite, Wi-Fi-only, or cellular internet servicesDedicated, quiet, and secure workspace free from distractionsUSB wired headset with noise-canceling microphoneBenefitsShift differential for specific shiftsFull health and wellness benefits starting on day 1 of employmentPaid time off401(k) retirement planCompany-paid life insuranceCompany OverviewContinuum Global Solutions is an omni-channel contact center platform. It is a sub-organization of Everise. It was founded in 2018, and is headquartered in Los Angeles, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.continuumgbl.com/.